Heart rate zones and charging issues

[Justrj]

As do today, my Blade tracker is not displaying the heart rate zones on my Fitbit account after exercising. Also, my tracker is not charging properly.  While on the charger last night my tracker froze on the home screen for hours.  It finally fully charged but the battery life did not last long today.  

[LiliyaFitbit]

Welcome to the Fitbit Community, @Justrj.

I appreciate your participation in the Forums and sharing the issues you're experiencing with your Fitbit Blaze. I recommend double checking our charging instructions and the troubleshooting tips as a few factors can affect battery charging. Battery use is affected by various factors and settings and you can find the tips for preventing battery drain at Can I extend my Fitbit device's battery life?

Regarding the issue with the heart rate data, please confirm if you see your heart rate on the tracker? If you don't see the heart rate on your device, please try the troubleshooting steps from this help article: Why don't I see my heart rate on my Fitbit device?

Let me know how it goes. 

[Justrj]

Thank you for your response.  However, I changed my setting as recommended and my battery continue to only last for about 5 hours a day even after being fully charge.  My heart zones are not working no longer as well.   With all the setting changes to to increase my battery life the watch is not not operating to my liking : no Longer syncing real-time and too dull to view since brightness adjustment.  Also I can’t use while sleeping because the battery is dead by bedtime.  The watch is totally useless.

[LiliyaFitbit]

Thank you for your reply, @Justrj. I am sorry for the delayed response.

I appreciate your efforts and the additional details. Upon checking with our Support team, I was told that you have already contacted them and that they were able to assist you. Thank you for your time and efforts.

If you have any questions, feel free to let me know.