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Heartbeat results no longer show up in tracked exercise

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‎08-03-2019 13:22

‎08-03-2019 13:22

Until quite recently, the results for a tracked exercise, for example, a walk, showed four traces under the map of the route: the pace, the elevation, the heartbeat and the calories consumed. Not long ago (not quite sure when, but I can probably work it out by looking at the exercise logs) the heartbeat trace no longer appears. Why is this? It’s something I find very useful - I’d much rather have it than the Calories consumed trace. This is the same on the Android app, the iOS app and on the Windows 10 website. Given this, it seems likely to me that this is a deliberate change made by Fitbit developers. If so, I have seen no announcement, or other notification of this change, and had no chance to give feedback on what I, a user, thinks about this. Presumably, this was rolled out in an update. Please bring back the heartbeat trace!!!!

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‎08-20-2019 19:14

‎08-20-2019 19:14

It's great to see you in the Fitbit Community @ChrisAtkins. Sorry for the delayed response.

 
Thanks for letting us know about this issue and for the time you spent trying to resolve it. Our team is aware of it and is working to identify a resolution as quickly as possible. Sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.

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