Heartrate not working!?

[Zoop17]

Is there an issue with the last update?

Heartrate only shows "--", have resarted 3 times in a row, adjusted on arm on all sides, green lights still working, tried switching to "on" rather than "auto", which then the green lights flash rapidly as it did while in auto (when working) only it shows a flat "70" before turning back to "--" and green lights go back to a paced flash of 2-3 second intervals.

Help!?

[Zoop17]

I chatted online with a Customer Service rep yesterday, they have escalated the issue and notified me I would receive an email about the issue. Waiting for the email. I will update this post on the outcome in the future.

[peps68]

Mines not been working for days it would be helpful to know if its a bug? sleep hasnt been working for the same amount of time also all went wrong from Monday....

[mwarcuri]

This is not a surprise since Fitbit sold a defective product from the get go. They needed this to be released and so put it out not ready and ripped everyone who bought one off. They refuse to admit its garbage and to top it all off discontinued the thing! They had the nerve to tell me and my sister yesterday that it's not discontinued they just don't sell it anymore... WHAT???? That's the same thing! Every single person that bought one of these deserves a refund or a discount on a smart fitness tracker that will works and will be supported longer! My suggestion is to buy a product from a better company!

[Zoop17]

Well unfortunately all Fitbit is willing to do is give me 25% off an item (not new release though) in their store. The sad part of this is that the discount brings the price to basically the same price as Amazon or any brick and mortar store.

It's frustrating and disappointing that not even 2 months out of warranty their stance is "buy more product", even though many people are having the same issue. Thankfully I picked up a 3-year warranty on Amazon when I purchased the Blaze for $15, that is my next try at getting this fixed.

I don't plan on buying more Fitbit products in the future. Poor customer service/product.

[Zoop17]

Had mine for 1 year and 2 months, heart rate stopped working, therefore a no sleep monitoring as well. I contacted customer support and they offered 25% (which brings their store price to the same price I payed on Amazon), I refuse to pay another $170 for a discontinued product (which now cannot be purchased on the Fitbit store) with poor performance.

When I replied with my disappointment in their product, I received a condescending email back where they played up the 25% off offer and stuck a jab at the end of:

"We strive for excellent customer service and in the past often replaced devices that were not covered under warranty. Though customer satisfaction remains our number one goal, the demands of running a global business require that we now enforce our warranty consistently."

Greatly frustrated that after spending $230 on the device and accessories that barely out of warranty the product stops working.

[Zoop17]

My response to Fitbit:

"

Hi Silvia and the Fitbit Team,

While I understand the demand of running a global business such as Fitbit warrants consumers abiding by a policy of a year manufacturer warranty, which is common with many products, I hope Fitbit can understand the frustration of a consumer who pays $160.00 for a device as well as $70.00 for an upgraded band and that said consumer would expect that device to operate as intended for more than one year and two months. 

While I appreciate the 25% off offer, I cannot bring myself to either:

1) purchase the same product at full cost which I originally payed (product has been discontinued).

or

2) Pay as much or more for an alternate product.

I do not believe that I can rely on Fitbit to provide the quality device that one would expect from paying a premium price for a product.

Thank you,

Ian

"

[Zoop17]

Fitbit has responded by replacing my tracker free of charge as a one-time-only goodwill gesture.

[Zoop17]

By 2 days ago, the original Fitbit was overheating on the charger and took 2 days to get to 50% battery, which then depleted within 1 hour of wearing.