help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Help I lost all my progress on the Blaze after syncing with Firmware!

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-22-2016 02:11 - last edited on ‎09-23-2021 13:28 by Fitbit Moderator

‎12-22-2016 02:11 - last edited on ‎09-23-2021 13:28 by Fitbit Moderator

Hi there,

How are we all going with the new Firmware. My watch didn't sync for a couple of days. Now I finally sync it and have loss all my progress. Does anyone know how to retrieve them? Thanks. 

 

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 REPLY 1

‎12-24-2016 10:09

‎12-24-2016 10:09

Thanks for joining us @Wongsa! Thanks for the details that you provided. When you're doing the firmware update the steps that you've done previously shouldn't be deleted. However, you mentioned that you didn't sync before so that may be the reason why some steps got deleted. Did your tracker sync automatically or did you do a force sync? 

 

You can recover those steps by manually adding a walking or running to your Dashboard. To do so:

- Go to your Dashboard > click on log 

- Activities > under that type walk or run 

- Finally, click on log 

 

Keep me posted! 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes