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‎06-27-2020 08:48

‎06-27-2020 08:48

My blaze suddenly went off.....its not working......nothing is being tracked.....its not getting started......screen is black .....buttons are not working.....from app I Found it is 80percent charged...but still not getting on.....please help....

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‎06-27-2020 22:40

‎06-27-2020 22:40

Welcome to the forums!

 

Do a restart 3 times

 

If it doesn't help try a Long Restart

Plug the device into the charging cable. While the device is plugged into the charging cable, hold the button down for 15 seconds. Remove your finger from button. Note: Device won't have a smiley face icon and should be off with a black screen. Remove the device from the charging cable. Plug the device into the charging cable again. The smiley face icon appears on the screen.


If it does not help contact support. Use the Help link at the top of the forum

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

View best answer in original post

Best Answer
1 REPLY 1

‎06-27-2020 22:40

‎06-27-2020 22:40

Welcome to the forums!

 

Do a restart 3 times

 

If it doesn't help try a Long Restart

Plug the device into the charging cable. While the device is plugged into the charging cable, hold the button down for 15 seconds. Remove your finger from button. Note: Device won't have a smiley face icon and should be off with a black screen. Remove the device from the charging cable. Plug the device into the charging cable again. The smiley face icon appears on the screen.


If it does not help contact support. Use the Help link at the top of the forum

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer