How do i get the Firmware update when I have unconnected my phone and my tracker?

[avilaplana]

I was having issues with syncing my tracker- so I unconnected my phone and my tracker. Well, now I know that my issue is that I need the firmware update. Does anyone know how to update my firmware without it being connected to any device? I would connect my blaze back with my phone, but it does not allow me to connect my devices with each other without the update.  

Any and all help would be appreciated! 🙂 

[SunsetRunner]

Hi

The tracker requires to be connected to the account, to be able to install firmware updates (with the phone app) or with fitbit connect.. (computer).

If not already done, feel free restarting the tracker

Optionally check out the fitbit article:

Why can't I set up my Fitbit device?

Hope it helps

[avilaplana]

So- I do not have a computer that I can download (work computer). Do you know a work around withme connecting my tracker to my phone so I can get the Firmware update. 

*I cannot update my connect to my phone because of my lack of Updated Firmware, but cannot update my Firmware without having my phone connected**  WAH! 

[SunsetRunner]

No clue if there's a workaround. 

When desired it's possible to contact the fitbit support team, they can be contacted from the official contact page.

Mention what you've already tried to speed things up.