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How works the warranty in a replacement?

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‎08-01-2018 07:55 - last edited on ‎08-06-2018 07:50 by Moderator Alum

‎08-01-2018 07:55 - last edited on ‎08-06-2018 07:50 by Moderator Alum

Bought my Fitbit in 11/2017 and they are going to replace the unit due to it not charging and subsequently dying. Looks like the warranty period is 2 years, will my warranty apply to the replacement unit for the remainder of the 2 years, does the replacement unit get a new 2 year warranty or is the warranty a one time use? If anyone know, I would love to know the answer!

 

Thanks

 

 

Moderator edit: subject for clarity

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‎08-01-2018 08:58

‎08-01-2018 08:58

Hi @Freaknificent

 

The warranty is for a set period, based on your location. In the US, it's one year, in Europe, it's two years from the date of the purchase of the original device. Replacement devices have the remainder of the warranty period, but it is not extended.

 

Read about the warranty here - click

 

Glad you're with us.

Stepping in the U.S.A. since September 2013. Android 14

View best answer in original post

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3 REPLIES 3

‎08-01-2018 08:58

‎08-01-2018 08:58

Hi @Freaknificent

 

The warranty is for a set period, based on your location. In the US, it's one year, in Europe, it's two years from the date of the purchase of the original device. Replacement devices have the remainder of the warranty period, but it is not extended.

 

Read about the warranty here - click

 

Glad you're with us.

Stepping in the U.S.A. since September 2013. Android 14

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‎08-06-2018 07:51

‎08-06-2018 07:51

A warm welcome to the Forums @Freaknificent and @Odyssey13 thanks for stopping by.

 

I am glad to see here that our friend replied to your inquiry. If there is anything else we can do for you, do not hesitate to post it.

 

Keep the stepping up! Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎09-21-2018 14:02

In response to Odyssey13

‎09-21-2018 14:02

no 365 days and that's it

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