05-05-2018 16:27
05-05-2018 16:27
My beloved Blaze which has been working fine for 1-1/2 years stopped holding a charge for more than 8 hours whereas before the charge would last 3-4 days. So I followed instructions to clean the Blaze and the charger and to change my settings to eliminate all day syncing etc and it didn't help. So I called Fitbit and talked with a lovely young man in Managua Nicaragua who spoke perfect English and was very kind. He confirmed that it is no longer charging and is defective. After putting me on hold to "see how he could help me" he came back and said the best he could do was to send me a 25% voucher for a new Fitbit! I don't understand why they think I'm going to buy another of their products when they just break conveniently after the warranty has expired (this is my third). Any ideas on how I might proceed or am I just stuck with a defective Blaze or purchasing a new one?
05-05-2018 20:29
05-05-2018 20:29
Looks like a lot of us in same boat. My Blaze is about 18 months old and the battery dies after 8-10 hours. Unless the battery is replaceable we’re **ahem** out of luck. Fitbit doesn’t seem to want to address the issue which seems to be common among Blaze owners.
05-05-2018 20:46
05-05-2018 20:46
How are you charging it?
See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291
Mine is still going strong with no problems
Wendy | CA | Moto G6 Android
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05-06-2018 08:29
05-06-2018 08:29