today after 14 months of having this product, it just randomly turned off on me, it had just synced 3 hours prior.... I tried a hard restart, I tried plugging it in a computer and a wall charging unit, and then I tried good ol' customer service.
Even though this product failed me as a result of NOTHING that I did to it, the best that customer service and supervisor could provide is a 25% discount on a new product. That sounds great eh? Pay $160+, it breaks, and then spend another $120+ with the chance of it happening again? No thank you. I will NOT be buying any more of your products. I should have known better when fitbit did this to me with the Charge HR knowing full well that there was a bug that wasn't fixed
I think it's absolutely horrendous how little you guys care about the quality of your products or the customers that buy them . I also think it's extremely rude that your customer service agents try to prevent customers from speaking to supervisors because "they will tell you the same thing" . I hope people read through reviews before buying your products and save themselves the hassle of being responsible for product failure after a year....you guys should be ashamed of your customer service
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