I can not get fitbit to deliver my new Blaze!

[rothko]

Hi guys,

My previous post (rant) was about fitbit not wanting to replace my Charge. After a mod on here intervening it all got sorted. Great. I gave the replacement Charge to a member of my family.

So, I decided to buy a Blaze. It was ordered and paid for on Tuesday and was told 4 days for delivery. That would have been today.

I rang fitbit helpline and was told it would be delivered by DPD and was given a very long tracking number. I logged in to DPD and it tells me the fitbit still has not been collected from fitbit!

I have rung fitbit twice and both times been cut off when I voiced my concerns.

It is now Friday 5.15 p.m. I have no fitbit, no update on when it will arrive and no one to talk to.

Spoiler

[SunsetRunner]

Mysterious you got cut off the phone, did you use the number from the official contact page?

http://contact.fitbit.com

[rothko]

Hi mystique,

i called the UK number on wednesday and spoke to the call centre (believe it was in Eastern Europe as the guy sounded Polish ESL) who gave me the long tracking number and I was then cut off.

Thursday i rang DPD who told me they had not been instructed to collect yet and were unable to help.

Today i called the UK number again but this time was transferred to a US call centre. When the lady could not answer why it had not been collected, she pretended she could not hear me and hung up. Even though i was calling from my desk/landline at work.

I should have bought a Nike or Apple watch as friends at work laughed i had purchased a fitbit and still do not even know when it will be collected / delivered.

Versus the competition, fitbit are looking 2nd class and way behind the competion. It is a competitive marketplace and after ordering on tuesday we still do not know when it will arrive. This is unacceptable.

Amazon prime will deliver same day and others next day. What message is fitbit saying to its repeat customers??

[SilviaFitbit]

Welcome to the Community @rothko! I've moved your post to this board because it's more related to the topic. Thanks for sharing your details. This is pretty weird, usually when they aren't sure about something they will place you on hold to further investigate and give you an accurate response.

Usually when you return your tracker they send you an email with the instructions about it. Did you receive an email from them? I would highly recommend to reply to the email that they sent you if they did. So they can continue giving you updates about it. 

Hope this helps. 

P.S. I have sent you a pm. 

[rothko]

Hi Silvia,

I am unable to see where you have moved my post to but i presume you have 'buried' it?

It is nothing to do with the one I returned as that was a few months ago. My complaint is re a new order placed on tuesday of which i have no idea when it will arrive and have received awful customer service.