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I can not set up my new blaze.

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‎09-23-2017 10:38

‎09-23-2017 10:38

I bought a fitbit blaze and I can not get it to set up. I downloaded the app and when I try to connect my blaze it keeps telling me to update to the latest version. I assume the one I just downloaded was the latest one. 

Please help I can not wait to get started

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3 REPLIES 3

‎09-23-2017 11:59

‎09-23-2017 11:59

contact blaze surport staff and get a direct link, i couldnt find the right app on app store 

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‎09-23-2017 13:06

‎09-23-2017 13:06

I had just got mine today so I guess you checked your phone is compatible with the Blaze? It came with the update with the pairing so I would assume that was it. Suggestion uninstall the Blaze from the app. As you know from a computer turn off and reboot again and pair it again and see what happens. As if starting from scratch again

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‎09-23-2017 18:52

‎09-23-2017 18:52

Is it asking to update the app, or the firmware on the tracker.

It's been a while for me, but i thought there was a button to press to continue. Have you cuecked out the setup process help

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