08-20-2018 21:56
08-20-2018 21:56
My ten month old Blaze will not charge. A close examination of the charging pins on the rear of the device show why. The pins are not solid, they are hollow and the tips have collapsed/developed holes. For a while fiddling with the way the device sat in the charger would allow a charge, but now that no longer works. This has been normally used, using the charger supplied. I note that a Google search shows other who have experienced this problem. I took it back to the store where it was purchased but they no longer stock Blaze (outdated) and cannot exchange it.They suggested I contact Fitbit. This is the THIRD faulty Fitbit I have owned. I have had to purchase a new Ionic in order to keep records, but I want this RESOLVED! Collapsed pins
08-20-2018 22:17
08-20-2018 22:17
Hi @DarkScribe
Get with customer support about this - click for contact options
Let them know you have a picture to show them.