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I haven't received my replacement

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‎04-05-2018 07:27 - last edited on ‎04-06-2018 04:27 by Moderator Alum

‎04-05-2018 07:27 - last edited on ‎04-06-2018 04:27 by Moderator Alum

I'm very disappointed lately. I sent in my broken Fitbit (it wouldn't turn on even with a full charge) and was promised a replacement Fitbit Blaze. It has now been two weeks since the warehouse has received by broken one and 6 different chats with 6 different customer service agents later ... still my tracker hasn't been shipped. I was told by every one of them that they received my shipment and that I should expect an email with tracking information. Today, I was told that there was an error in the information sent to the shipping team and they are just now starting to work on the issue? Seems like a huge mess and very inconsistent information I have been getting.

 

I've been a loyal customer for several years now and have never been so disappointed in their customer service.

 

 

Moderator edit: subject for clarity

Best Answer
2 REPLIES 2

‎04-06-2018 04:34 - last edited on ‎05-26-2025 05:51 by Fitbit Moderator

‎04-06-2018 04:34 - last edited on ‎05-26-2025 05:51 by Fitbit Moderator

A warm welcome to the Community @JulieG55.

I am sorry to hear about your order inconvenience. Unfortunately, we as Community don't have access to that type of information, my only suggestion here is contacting our support team one more time and ask for your order status.

I hope this gets resolved, let me know if you need anything else. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer

‎09-26-2019 10:23

In response to AlejandraFitbit

‎09-26-2019 10:23

I am also having the same problem. I was contacted to say that I would receive a replacement and I was then contacted to say that they were giving me a complimentary strap and asked to choose a colour. I done this and the next thing was that I received 2 separate emails saying that both orders had been cancelled. I have tried contacting support and replying to the emails I received but I'm not even getting a reply now. By any chance has Fitbit gone bust. This is incredibly poor customer service and I am really annoyed.

Monica 

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