I haven't received sleep stages information

[Josdub]

Hello,

Since 3 days, I have no sleep analysis. Why? What should I do? For your information, I reinstalled the application, I restarted my iPhone and my Blaze and nothing has changed.

Thanks for your help.

Moderator edit: subject for clarity

[AlejandraFitbit]

It's great to see you around @Josdub.

Thanks for troubleshooting this by yourself. There are a few scenarios where you might see your sleep pattern (which shows your time asleep, restless, and awake) instead of sleep stages:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

I hope this helps, let me know how it goes. 

[MBraymiller]

I am experiencing the same issue. No sleep stage info since March 15th. Battery level is fully charged, there has been no adjustment to the wrist band, nor any change in sleep patterns. Restarting the Blaze has made no difference.

[AlejandraFitbit]

A warm welcome to the Community @MBraymiller.

Thanks for troubleshooting this by yourself. Please try the following steps:

1. Manually sync the tracker. See instructions in How do Fitbit devices sync their data?
2. Restart the tracker. See instructions in How do I restart my Fitbit device?
3. Try sleeping with the tracker on your non-dominant hand. 
4. If steps 1-3 don't work, I suggest manually logging sleep to reflect the time slept. See instructions in How do I change my sleep history?

Let me know the outcome. 

[MBraymiller]

Hello Alejandra,

Last night, before I got your reply, the tracker recorded the sleep stages. I did nothing different. If the issue recurs, I will follow your advice,

Thank you,

Matt

[Josdub]

It's been over year and half that I have my Blaze, I understand very well how it all works. I feel like it's my frequency detector that does not work anymore. Yet it is activated. It has always been enabled at "Auto", when I saw the problem I did it in "On" mode and it still does not work.

The heart rate display is intermittent and very short-lived. This is most likely what causes the problem of sleep analysis.

Do you have an idea of ​​what to do to restore the drive on my Blaze?

thanks again

[AlejandraFitbit]

Those are great news @MBraymiller, I am glad to hear that your Blaze is registering your sleep again. If you need anything else, do not hesitate to post it.

@Josdub thanks for the update, since the steps provided didn't work, I recommend keeping an eye on your inbox for further assistance.

See you around. 

[Josdub]

Unfortunately, I did it and it still does not work

[JudithMarie]

I've been dealing with the sleep stages NOT working since mid February, after their update. I've been in contact with them but they have offered no solutions except that the "engineers are looking into it". I doubt that since nothing has changed. Now other things are slowly dying on my Blaze. I've only had it since Black Friday. They won't replace it because they said it's an "optimization issue". I pretty much have an expensive watch when I could've bought a cheap one to tell me the time.

[AlejandraFitbit]

I appreciate the information provided about this issue @Josdub and @JudithMarie.

I would like to know if you have heard from our support team, have they provide you with a explanation about this?

Hope to hear from you soon. 

[JudithMarie]

They have offered no solutions.  After checking my emails from when the sleep stages issues first started, the correct timeline is 3 weeks. The first time I had a problem, I was able to get it fixed. After the update in February, it is un-fixable apparently because it is going on 6 weeks. Now other things are not working. It is becoming a piece of junk. I'm VERY frustrated, to put it mildly. I didn't pay this much money for something that doesn't do what I paid for it to do.

[Ro-xx-ie]

I have also been having this issue for the last 2 days. I recorded sleep up until Tuesday then nothing for the last two nights. I have changed nothing and clearly this is happening to most users at this point. Glad, but also not glad, that I am not the only one this is happening to.

[Starminder]

Is there a fix for this?

[Lalaperez]

Why should we manually enter our sleep time? Not everyone falls asleep as soon as they hit the pillow.  No one is solving this issue. Period. I restarted my device, removed it and reinstalled it and nothing is working. Something is wrong and it needs to be fixed. 

[Lalaperez]

Why should we manually enter our sleep time? Not everyone falls asleep as soon as they hit the pillow.  No one is solving this issue. Period. I restarted my device, removed it and reinstalled it and nothing is working. Something is wrong and it needs to be fixed. 

[Jlowe23]

Looks like history is repeating itself. My watch stopped tracking my sleep from Dec. 7- 12, 2019, recorded again for 2 nights, but nothing since Dec. 14th. Did anyone's Blaze start working properly again last year? I'm sure they just want us to upgrade now that Google owns our devices.