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Inaccurate calories burned readings

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‎10-15-2019 07:32 - last edited on ‎10-16-2019 12:23 by Fitbit Moderator

‎10-15-2019 07:32 - last edited on ‎10-16-2019 12:23 by Fitbit Moderator

I have noticed the last 2 days my fitbit blaze has some kind of technical issue which means it is displaying my calorie intake above 5,300 when my usual average is 1,700 and I have actually been doing far less exercise than usual so it should be lower. 

 

It seems that from Monday noon until today (Tuesday) noon there has been a maximum calorie burn surge, making it look like I was doing some intense exercise for 24 hours. It states that I had 658 active minutes on Monday and 764 active minutes today, when all I did yesterday was walk 10 mins to and from the train station and a few hundred steps around the office.

 

In addition, it has recorded a 5K run on Monday which I didn't do - I was sat at my desk the entire time. Then today, on a run which I DID manually input by pressing exercise > run > start (as usual), it has recorded an incorrect distance.

 

This is a real shame as I have been getting on well with my fitbit so far, and I have only had it for around 4 months. Can anyone help? I have tried turning on and off and syncing... 

 

Moderator edit: Subject for clarity 

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1 REPLY 1

‎10-16-2019 12:22

‎10-16-2019 12:22

Hello @emorgs007, welcome to the Community Forums!

 

I appreciate the information and details that were shared in your post, seems odd that your device is behaving in such way. If you haven't already done so, can you please let me know if you experienced this situation in the past? If so, how many times you experienced this? If you haven't already done so, please restart your Fitbit Blaze following the next steps:

 

  1. Press and hold the back and bottom buttons until you see the Fitbit logo on the screen. 
  2. Let go of the buttons.
  3. If you still have issues with your device, turn it off and turn it back on. For more information, see How do I turn off my Fitbit device? 

 

Keep me posted and let me know if you have any additional questions.  

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