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Inaccurate daily steps

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‎02-24-2017 19:08 - last edited on ‎03-29-2019 16:50 by Moderator Alum

‎02-24-2017 19:08 - last edited on ‎03-29-2019 16:50 by Moderator Alum

My Blaze has been showing I've hit the 10,000 daily steps, circle is complete & buzzes like it does when you hit the steps. However the actual step count number will say say something else anywhere from 6000 -9000 these past few days.  Has anyone had this happen?

 

 

Moderator edit: subject updated for clarity 

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3 REPLIES 3

‎02-24-2017 21:17

‎02-24-2017 21:17

Try a restart. Do it at least 3 times.

 

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

If that doesn't help
Contact Support
http://help.fitbit.com/?cu=1

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎02-24-2017 23:01

In response to WendyB

‎02-24-2017 23:01

Thank you but its already been re-set multiple times & even turned off trying to fix it.  I've already contacted  customer support, was just hoping someone else had ran into this & knew how to fix.

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‎08-18-2017 15:02

In response to Moirai

‎08-18-2017 15:02

Mine is doing the exact same thing. Have reset it multiple times. This started last week

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