help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Inaccurate step tracking

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-20-2017 11:16

‎09-20-2017 11:16

The Blaze is  horrible. It doesn't track my steps accurately.    The step tracking is erratic. I have reset my device as well as shut it down and restarted it and finally I have tapped it  so it could trigger movement. There have been times I've walked a half a mile and it did not track any of my steps. This is way too expensive for it not to be accurate. I am very dissatisfied. 

Best Answer
2 REPLIES 2

‎09-20-2017 11:32

‎09-20-2017 11:32

Please contact support and see what they can do to help

 

http://help.fitbit.com/?cu=1

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer
0 Votes

‎09-21-2017 06:03

‎09-21-2017 06:03

It's great to see you around @Rmw05, thanks for troubleshooting this by yourself and @WendyB for stopping by.

 

If you are seeing that your tracker is not being accurate, I recommend restarting it by doing the following:

 

  1. Press and hold the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen. This should take less than 10 seconds.
  2. Let go of the buttons.

 

After these steps, please walk 100 steps and let me know how many steps your tracker registered.

 

Hope to hear from you soon. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes