Iphone & Blaze issues

[SunsetRunner]

I upgraded by iphone 6s last week and realised at the weekend that my Fitbit Blaze had stopped syncing. I then removed the blaze from my app and reinstalled the app thinking this would reconnect the two. However I now can't get my app to reconnect to the blaze, it gives me the numbers to connect the two devises but then crashes at that screen and wont go any futher. Anybody else having this problem and can help?? Thank you! 

[Rich_Laue · Accepted solution]

Yes @SunsetRunner, i know it wont connect, but why did you tell Fitbit.com to remove the tracker? Doing this will only add to your problems. 

The solution is to fix the the comunication problem that kept it from syncing., 

The first clue i see is that the phone had a major upgrade, so let's power the phone down and turn it back on. Try a setup after this and every step, or do all the steps first.

Lets go to the phones Bluetooth settings and remove the Blaze from there, this is how to disconnect the Blaze. 

Lets do a shutdown of the Blaze by going into its settings screen.

Now press any button to turn it on.

Try to set it up again, and please keep us updated.

[SunsetRunner]

hey, thank you so much. I followed your message step by step lastnight and it worked. 

Thank you so much I am so grateful for your advise 

Happy Friday!