10-01-2018 23:00 - edited 10-02-2018 10:52
10-01-2018 23:00 - edited 10-02-2018 10:52
I received a coupon for 25 percent off for a new device when my replacement Blaze died. I went to the store online and the Blaze is no where to be found in the store. It would have been nice for them to tell me that I can't replace my Blaze. Check your warranty people!
If your tracker dies and is not covered under your one year warranty you can't get another one. I guess they have pebbles laying around to get rid of for those who still have Blaze under warranties. Now I know why they sent me a defective replacement Blaze, they are trying to phase these out.
Moderator edit: subject for clarity
Answered! Go to the Best Answer.
Best Answer10-01-2018 23:19
Diamond Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more
10-01-2018 23:19
Hi @Niecy17
Yes, the Blaze was discontinued with the introduction of the Versa.
Warranty policy can be found here - click to go there
When my Blaze died (out of warranty) I got the Alta HR. Other than not counting flights of stairs, it is all I need. You might want to consider that model.
10-01-2018 23:19
Diamond Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more
10-01-2018 23:19
Hi @Niecy17
Yes, the Blaze was discontinued with the introduction of the Versa.
Warranty policy can be found here - click to go there
When my Blaze died (out of warranty) I got the Alta HR. Other than not counting flights of stairs, it is all I need. You might want to consider that model.
10-02-2018
05:19
- last edited on
10-17-2025
11:17
by
MarreFitbit
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
10-02-2018
05:19
- last edited on
10-17-2025
11:17
by
MarreFitbit
Hey @Niecy17, welcome back and @Odyssey13 thanks for the input.
Regarding your inquiry, we're always working to streamline our offerings as we introduce new products. Although it has been a very popular product for us, we’ve decided to discontinue selling Blaze on fitbit.com.
You can learn more about the rest of the Fitbit family of products including our newest product, Fitbit Versa here. Note that we’ll continue to support Blaze from a software standpoint, along with any questions you might have during your use of the product.
We apologize for any inconvenience and hope we can continue to provide you with Fitbit devices you love and help you reach your goals.
Keep the stepping up! ![]()
Best Answer10-02-2018 07:59
10-02-2018 07:59
Just an FYI, that 25% off can only be used on a "lesser model" and not what replaced the blaze.
Best Answer10-02-2018 09:28 - edited 10-02-2018 10:24
10-02-2018 09:28 - edited 10-02-2018 10:24
Yes, when I went to the site the Blaze was gone, it only shows one what the choices are. Thanks for the heads up! ![]()
Best Answer