Keeps going to Los Angeles time zone

[Savvyboy]

I have tried  everything turning off app my iPhone gone to settings on app and iPhone. Keeps going back!!! It started after I bought the Fitbit Aria scales is there a link?

[Julia_G · Accepted solution]

Hi, @Savvyboy, I doubt whether this is connected to your recent purchase of the Aria scale.

Sometimes when this happens you need to change the setting in your web based profile rather than your app.  You can find a link to the web-based settings at the top of each page in the community .

Click on "dashboard" then on the gear icon and scroll down and choose settings.  On the settings page update your timezone.  Be sure to scroll down to save your settings, then sync your Blaze.  

Hopefully this will fix it.

[Savvyboy]

Thank you, I have received a new blaze and it has the same problem. I have followed your advice and changed the settings to UK GMT then synced it. No change yet but very grateful for your advice and time, thank you🤞

[AlejandraFitbit]

A warm welcome to the Forums @Savvyboy, thanks for troubleshooting this by yourself and @Julia_G for stopping by.

If your tracker is not showing the correct time, I recommend changing your timezone to a complete different one, sync your tracker, put the correct time and sync again. To change the timezone do the following from your Fitbit app:

1. Tap the account icon
2. Tap advanced settings
3. Turn off the automatic detection for the timezone
4. Select your timezone
5. Sync

Also, please check that the devices you are using to sync your tracker have the time you want to see in the Blaze.

I hope this helps, let me know the outcome. 

[Savvyboy]

Thank you, I changed my dashboard community settings, I didn't know I had, and all seems good today. Thanks for your help

Sent from my iPhone

[AlejandraFitbit]

Those are great news @Savvyboy. I am glad to hear that your tracker is now showing the correct time. If you need anything else, do not hesitate in posting it.

Happy stepping! 

[SunsetRunner]

My wife and myself had the same problem after connecting to the scales. After going back to the factory settings and trying numerous times by advanced settings I rang support, they got me to log in to Fitbit.com/login on our iPad or computer via Safari. We then went to the gear icon on the right hand side then settings scrolled down to Timezone found our zone then scrolled down and entered submit. Then synced my phone and is fine. I hope this helps. 

[Savvyboy]

Thank you, I think that is the advice they gave me too.

Sent from my iPhone

[Dawson_K]

Just a note, after syncing the aria air and downloading the aria air update app, I’ve experienced similar issues. So it could be related or the process of setting up the aria air could be the issue. 

[GadgetGreg]

The exact same thing just happened to me. I picked up a used Aria scale and my time zone changed to Los Angeles. Sadly I didn’t realize the scale was old and I can’t seem to get it to connect to Wi-Fi.