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Lack of accountability from Fitbit

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‎12-16-2019 00:09

‎12-16-2019 00:09

Since this ludicrous Fitbit app update since July 2019, the app struggles to find my Blaze despite never being no more than 5 feet at any time, including charging. When checking the statistics on app, it starts by reporting "Looking for Device"

 

As I stated before Blaze is never more than 5 feet from phone and they never discover each other, I have factory reset my Android phone twice and reinstalled the app and yet issues persists.

If I was to reset watch to attempt discovery (pressing left button and bottom right button) I would lose 5% battery each time on the blaze.

 

How is any of this acceptable behaviour and what will Fitbit going to do to resolve this? How is they acknowledge issues with IOS13 but not for Android users. Disgusted by lack of accountability from Fitbit.

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‎12-16-2019 13:05

‎12-16-2019 13:05

Sorry I'm not sure which android phone you have. Have others in the community have issues with your I one model? 

 

When opening the app the first thing it wants to do is sync. 

Is the app up to date? Have you removed the blaze from the phones Bluetooth? Tried clearing the cache of the fitbit's app. Tried clearing the data? 

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‎12-17-2019 06:03

In response to Rich_Laue

‎12-17-2019 06:03

I have clearly stated I have reset (wiped) my phone twice and it still apparent, as for having the latest app, I would it assume it would be the latest one from Google Play.

 

My phone is the Motorola G1, a supported phone by Fitbit standards. 

 

The issue seems to stem from the August 16 update Fitbit released for its Android app. It was rock solid before this. Now sporadic, mediocre performance from watch and app 

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