Left button not working on Blaze

[davew61]

Left button not working on blaze, tried the cleaning tips but no luck. Has anyone got a fix for this

Unit is only 18 mths old 

Moderator edit: updated subject for clarity

[LizzyFitbit]

Hi @davew61, welcome to the Community Forums! I'm sorry for the delay in my reply.

Thanks for bringing this to my attention, as well for the steps that you've tried. Just to confirm, do you feel the button stuck when trying to press on it? If not, please try restarting it by holding the left and bottom right buttons for 10 seconds. You should see the Fitbit logo displayed.

Keep me posted.

[davew61]

Good Morning,



The button feels as if it should be working as you can feel it click when
pressed, just nothing happens.

As for restarting, the button does not register so nothing happens when
holding the 2 buttons.



Regards

[RubenNootdorp]

Hi,

I have the same problem since a couple of days. The left button doesn't work, but it feels like it should. It's not stuck or anything. I've tried cleaning it too. Resetting it doesn't work since the left button doesn't work. I've turned the device off,a charged it and connected it to a laptop but nothing works. Please help 🥺

Greets,

Ruben

[LizzyFitbit]

@davew61. Good to see you here again. @RubenNootdorp, welcome to the Community Forums!

@davew61, thanks for your reply. @RubenNootdorp, thanks for joining the conversation. You guys did an amazing job with the restart! Since we exhausted our troubleshooting, I've gone ahead and requested a case for each of you so our Support Team can give you a hand. They'll contact you back via email, keep an eye on your inbox.

I'll be around if you need anything else.

[John-boy]

Hi - I also have a problem with the left button and same challenge regarding the reset. Did you manage to get a fix for this?

[DcRocky]

My left button quit working too. Also I can't seem to sync it with my phone/iPad. I'm stuck on the stats page and can only wake it up with a double tap. I can't seem to shut it off.

[DcRocky]

Omg, never mind the last post. I had to hold the two buttons for a lot longer and it worked. Buttons work and it synced. It cleared my watch of today's steps  and killed the battery (it was on charger last night) but all is working now.

[davew61]

Hi John-Boy, due to mine is still under warranty, I am receiving a replacement.

But no fix was found

[LizzyFitbit]

Hi @John-boy and @DcRocky. It's great to see the Community growing. @davew61, nice to see you around. I'm sorry for the delay in my reply.

@John-boy, thanks for letting me know about your Blaze, as well for trying the restart process. Since the button is still not responding, I've requested a case for you so our Support Team can give you a hand. Keep an eye on your inbox.

@DcRocky, thanks for bringing this to my attention, and I'm glad that the restart worked on your device. You did an amazing job and if you happen to have any other question, feel free to let me know.

@davew61, I'm glad to hear that you'll receive a replacement. That's great news! I'm sure you'll crush your steps with that one. I'd like to invite you to visit our Discussion Board where you can share your experiences, meet people and create new topics.

Catch you later!

[EmilyRose00]

Hi all,

I’m having the same problem - left button clicking as though it should work but nothing happening, cleaned and tried to reset but no luck with lack of left button. 

Is there any new advice or help?

thanks,

Em

[davew61]

Hi Emilyrose,

I received a new unit from Fitbit at no cost.

[LizzyFitbit]

Hi @EmilyRose00. It's great to have you on board. @davew61, thanks for stopping by to help our friend! I'm sorry for my delayed response.

@EmilyRose00, I appreciate the steps that you've tried prior posting, and I'm sorry that the button on your Blaze is still not working correctly. I've checked with our Support Team and apparently they already took your case under their wings. I'd recommend to keep working with them so you can receive more details about this situation.

See you around.