List of problems and solutions that only temporary work

[Blackfox_hair]

Hello everyone. I'm here to list my fitbit blaze problems. Let's begin. 1. After having to reboot my HTC desire 510 my phone is no longer compatible. 2. I had to download the app on my Android tablet. 3. It stopped syncing. 4. When I was able to have the app on my phone I was only able to get texts but not very often and I also couldn't get my calls or calendar events. I have the same calendar and text message app that I have on my phone. 5. Occasionally counts steps while I'm sleeping. 6. I walk five miles about 4 times a week, but my blaze would say I only walked 2.8 miles. Along with this, I also walk on my treadmill which counts my miles but there is a huge gap between what my treadmill says and what my blaze says. I did notice that I am able to manually put in the miles I lost but it doesn't show up on my challenge board. 7. When tapping the screen, I have to tap multiple times for it to light up. I have alarms set on my blaze but when it goes off, the screen doesn't light up till I tap multiple times and because of that I end up hurting he check mark instead of the snooze . I want to hit the snooze. 8. It takes days for my dashboard to show my workout times , 250 steps in an hour and so forth. Now here is a list of solutions that ice tried. 1. Restarting my blaze. 2. Restarting my blaze and tablet. 3. Turning off Bluetooth, restarting my blaze and tablet. 4. Umpairing my booth tooth, re-pairing by Bluetooth and blaze, restarting my blaze and tablet. 5. Logging out my app, restart my blaze and tablet then logging back in. 6. Redownloading the app, restarting my blaze, tablet and Bluetooth. Now as all of these worked, they all were just a temporary solution and therefore having to do the solutions again and again. I've contacted customer service and they just told me to come to this sight . Now here is my vent. I've spent about $220 on my blaze, I've also spent $24 on a magnetic band. I bought my blaze from target but its now past the warranty to return to target. WHY CAN'T ITEM WORK PROPERLY FOR THE PRICE I PAID FOR IT??!! I hate this band sooooooooo much and now I'm out $244. Can someone please please please help me!!!! Come on fitbit customer service..

[Rich_Laue]

@Blackfox_hair we have a long list here, lets start with the display.

Is quickview turned on? Swipe over to settings, tap, scroll down to Quickview.

Oh lets pause a minute, your blaze has a touch screen, like your phone, so when tapping lets tap the way you would on the phone. It is more like a gentle touch and release. If your finger moves during this touch/tap then the tap will not work. Pressing any button will also turn the display on.

Quickview requires the arm to be brought up into a close to horazontal position,  then rotated so the watch is facing you. Once the movement is understood,  do a little experimenting it works quite well.

As for alarms, touching, appose to tapping, or lifting for quickview to activate will work. Yes the alarm does not turn the display on, Fitbits thinking is that it would be better to wait until the user would like to view it.

Lets look at the treadmill and miles.

Your tracker is unable to measure miles and must calculate them. So lets look at the Steps tje Fotbit recorded,  do they look correct?  Remember that holding on may cause syeps to be missed and your will be low. The Fitbit is looking for the correct arm movevements. Once the step count is confirmed the stride will need to be setup. Also changing the speed of the treamill will cjange your stride. By taking the distamce the treadmill reports and the steps the tracker reports, going to a site like this, the stride can be rasily figured.

Yes manually added steps do not show in challanges, see the FAQ.

As for the data showing up on the dashboard, check the Device settings to see when the tracker last synced. If you feel it recently did then log out/in.

As for notifacations check this Help guide.

Yes i find the interactive help guide along with the Blaze manual very helpful.

The link to help may be found below, and the manual can be found by clicking on the picture of your tracker.

Keep in touch 

[FerdinandFitbit]

Hi there @Blackfox_hair. Good to see you in the Community!

Thank you so much @Rich_Laue for providing such a complete response.

@Blackfox_hair, If you continue to have issues with your tracker, I'd recommend getting in touch with the Support Team and they will be happy to help you out with this!