Logo frozen onto Blaze screen.

[DaisyJane]

After charging my Blaze overnight, the Fitbit logo is frozen on the face.  I cannot get it to change nor can I restart it.  Also, when trying to sync it with my phone, my phone tells me the tracker is not found.  I have checked and the bluetooth is on.

[Chibry]

Mine had same issue where it froze.  Read everything on here and contacted customer “support.”  They had me do the same things to no avail.  All they could offer is 25% off a new one, no thanks.  Maybe $25 for a new one.  I’ll try Another company’s recently launched watch.

[Laloer]

Buy an Apple Watch this fitbits are lemons🍋🍋🍋🍋🍋🍋

[Rich_Laue]

When you say that your tracker has the Fitbit icon, does it also have a message if hrrp://www.fitbit.com/setup

If so then you would want to do an add device and set it up as if it was new to you.

[Chibry]

I have a Samsung and don't like their watch 😞

[perfecto7]

Press the three button same time. It worked for me.

[Rich_Laue]

Holding in the three buttons is simply the two button reset with the third button being held down. 

How do I restart my Fitbit device?

Troubleshoot a problematic device by turning it off and then back on

[perfecto7]

Hi,
I am just explaining what I did with my fit blaze when it was frozen. I
couldn't shut it down so I press the three buttons together for 3 or 4
seconds and the logo blink and started working again.

[EricBuist]

This is areal non-sense. Getting the device shipped will cost me 30$-50$ and then they will have me pay for shipment of a replacement? That won't work this way, sorry. No more Fitbit for me, and I won't recommend that device to anyone. This is a real non-sense. I know people make mistakes, I know devices are flawed, but there should be ways to fix them, e.g., procedures to reset firmware, ways to access logs about what is going on, etc. No, there is nothing, just a frozen screen or bootloop.

[EmelC]

I pressed the buttons indicated to restart my blaze. It did not restart.

[EmelC]

It did not work.