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Lost Blaze pebble

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‎07-27-2017 15:57 - last edited on ‎07-28-2017 05:22 by Moderator Alum

‎07-27-2017 15:57 - last edited on ‎07-28-2017 05:22 by Moderator Alum

Hi , 

 

I have Fitbit Blaze limited edition in Pink. I went for a 5k run and stumbled into a small hole and I felt, did not realize that the whole screen felt off the ground until I arrived back home. All I have now is the band!! Where can I get the screen for my Fitbit screen? Would Fitbit replace? 

 

Thanks.

 

Moderator edit: subject for clarity

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3 REPLIES 3

‎07-27-2017 18:47

‎07-27-2017 18:47

Welcome to the forums @Zarinasam

 

Unfortunately Fitbit doesn't cover lost or damaged devices.

 

From your description, you lost the pebble or tracker, which is the heart of the device. You can't purchase this piece by itself, but would need to purchase the entire unit.

 

Any chance you can go back and see if the pebble is still there?

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎07-28-2017 05:21

In response to Odyssey13

‎07-28-2017 05:21

Thanks for your reply. I went back and could not find it. I guess I have to buy the entire package again. Well at least I know now that Fitbit doesn't sell parts separately especially the tracker. 

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‎07-28-2017 05:24

In response to Zarinasam

‎07-28-2017 05:24

A warm welcome to the Community @Zarinasam and @Odyssey13 thanks for stopping by.

 

I am sorry to hear about your Blaze pebble inconvenience. If you haven't see our warranty policy, I recommend taking a look at it. Also, please keep an eye on your inbox for further instructions.

 

Catch you later. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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