11-23-2017 06:37
11-23-2017 06:37
I've gone and lost my blaze and is it driving me crazy. I have downloaded the apps etc but they cant find it. What's weird is I was certain I lost it at the gym. However when I am sat at my desk at work it is syncing but doesn't when I am back at the gym??? I have tipped the office upside down. Is there anyway its saying its connected when not in range?
Thanks!
Answered! Go to the Best Answer.
Best Answer
11-23-2017
09:44
- last edited on
08-11-2025
05:10
by
MarreFitbit
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
11-23-2017
09:44
- last edited on
08-11-2025
05:10
by
MarreFitbit
Thanks for getting back @Shackcom! 🙂
The best way to know when was the last time your tracker synced to have an idea of whether your tracker could be nearby or not, is by tapping on the icon of your Blaze at the top right corner and then, right at the top of the new screen, it will say when was the last time it synced. It should look as the image below:
Let me know if that helps!
Help others by giving votes and marking helpful solutions as Accepted
Best Answer
11-23-2017
08:10
- last edited on
08-11-2025
05:11
by
MarreFitbit
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
11-23-2017
08:10
- last edited on
08-11-2025
05:11
by
MarreFitbit
Hi there @Shackcom. Great to see you in the Community Forums! 🙂
I'm very sorry to hear about your lost Blaze 😕 If it shows that it's syncing at your office, it should be around there. Fitbit trackers don't sync remotely, so if it's not in a range of 15-20 ft. it will for sure not sync to your dashboard either through your computer or through your phone.
I'd say, keep looking around and retrace your steps to see if it's around your office before the battery runs out.
Let me know if you need more help with this!
Help others by giving votes and marking helpful solutions as Accepted
Best Answer11-23-2017 09:23
11-23-2017 09:23
@FerdinandFitbit Thanks for that- Im going crazy with this. Is this showing my FB is connected ?
Best Answer
11-23-2017
09:44
- last edited on
08-11-2025
05:10
by
MarreFitbit
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
11-23-2017
09:44
- last edited on
08-11-2025
05:10
by
MarreFitbit
Thanks for getting back @Shackcom! 🙂
The best way to know when was the last time your tracker synced to have an idea of whether your tracker could be nearby or not, is by tapping on the icon of your Blaze at the top right corner and then, right at the top of the new screen, it will say when was the last time it synced. It should look as the image below:
Let me know if that helps!
Help others by giving votes and marking helpful solutions as Accepted
Best Answer11-23-2017 23:59
11-23-2017 23:59
@FerdinandFitbit Thanks again. I’m cracking out over this. That image didn’t load. The last sync was at 17:21 yesterday whilst I was at my desk at work. I tried syncing at home and on the way to work and it’s not connecting. Maybe Someone has lifted it in my office!!
Best Answer11-24-2017 14:55
Platinum Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more
11-24-2017 14:55
If it syncs at your office it is still at your office. You could set an alarm or down load Find my Fitbit by Bickster it is the highest rating one in the app store and the only one that I find works consistently
Best Answer