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Lost/Stolen Blaze

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‎06-02-2018 18:19

‎06-02-2018 18:19

I lost my fitbit blaze about six days ago. I don't know if it's lost or stolen. From the Fitbit app, I can tell it's dead and I have no idea where it is. Any tips or apps I can use to find it?

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‎06-02-2018 21:16

‎06-02-2018 21:16

@ebichara  are you syncing? You should be able to see if it has been syncing and when. If the battery is dead, there is no way for you to use an app to find it. If it was syncing, it was within twenty feet of the mobile device. Might be a place to start.

 

Read this article on what to do when you've lost your device - click

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎06-04-2018 04:50

‎06-04-2018 04:50

A warm welcome to the Community @ebichara and @Odyssey13 thanks for stopping by.

 

I am sorry to hear about your lost tracker. Since the battery already drained, you won't be able to find it by syncing. I've gone ahead and escalated your case to our Support Team, for them to take a deeper look at this, please keep an eye on your inbox for further instructions.

 

In the meantime, check our warranty policy.

 

Catch you later. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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