Miles are off with Blaze

[pcobb8]

Ever since I switched from my charge hr to the blaze, my miles have decreased. I am 6" 6' and I average about 1900-2000 steps per mile. I went into settings to update my stride length, bit it is still putting my average to 2250 steps per mile. Help

Moderator Edit: Clarified subject

[Aleksalynn]

Unless you are a moderator or work for Fitbit, please stop commenting on what is wrong. You're obviously not getting what people are complaining about.

[laufen]

i have the same problem, i contacted support but all they told me to do was a hard reset and explained how to put in my stride length in settings, which  i had already done and it shows the correct stride length in settings but counts a different stride length.This is very frustrating since they seem not to understand my problem (maybe i explain it not very well since english is my secod language). As of now the problem is still not fixed. How did you fix yours? Did you contact support?

Thank you.

[cbstanford]

I contacted support, they replaced my Blaze but it did not fix the issue. I am hoping for an update.

[Heathershy]

I'm having the same problem have you found a solution yet?

[laufen]

They have send me a replacement but it has the same problem plus the Battery on the replacement only lasted two days after a full charge. Waiting on an answer from support what to do next. If they can't fix it or send a replacement that works without any problems than I will return it for my money back. Too bad because I really like the Blaze. Belinda Clark

[rbartlett]

Obviously the sync is not updating the stride length to the Blaze. I am having the same issue. My Nike running app shows the correct mileage, but not the Blaze. Sounds like they need to do a firmware update to fix the Sync issue.

[LaffyLucy]

My Blaze is off as well. I have updated my stride but whenever I walk on the treadmill it shorts me by almosr 2 miles. So I am certain tht my everyday use is off as well. How did you get it to fix??

[LaffyLucy]

Mine is constantly of when on the treadmill. I have updated my stride length but it still shorts me by at least 2 miles. Any sggestions?

[laufen]

It's different when you walk on the treadmill.
It's only when i walked i noticed that the distance was not correct. It would start out with the correct stride but the more i walked the less distance i got, at the end i had a stride length of 3.4.
I contacted Customer Support.

Sent from my iPhone

[laufen]

Contact Customer support. I think on the Treadmill it's different with the stride. They will explain it to you.

Sent from my iPhone

[mgeorgalas]

Same is happening with mine.  It used to take slightly less than 10,500 for 5 miles, which I have verified as correct on my One, but I need over 12,000 to get 5 miles on my Blaze.  

[mwbnc]

My miles for the day per the amount of steps taken are also greatly reduced from what I was getting with my charge hr. I am thinking its maybe a firmware issue that can hopefully be resolved with an update.

[mgeorgalas]

Yeah I figure it isn't pulling the sride length from our profiles.  The only problem is the firmware updates are so slow.  There is one from last week that I still haven't gotten.

[jerikae]

I am having the same issue.

[Jason212]

I have had the same issue since I got the Blaze, I have changed the stride length just to see if changing it for a day would change the distance per step and it seems to always stay the same like it is ignoring the stride length. I have not found a fix yet.

[Milo19]

I have the Blaze my friend has the Charge HR we both walked the same walk, my friends Charge HR registered 5 miles whilst my Blaze registered 2.5 miles. The other day I did 20.000 steps according to my Blaze I walked 2.5 miles, this cannot be right.

I have tried to do an update but received message fitbit up to date.

Can anyone help me please as this is surely wrong.

Many thanks Milo19

[mgeorgalas]

Setting my stride to 3'11.5" fixed the problem for me, but if I use my One the mileage is way off.

[laufen]

It doesnt matter what stride lenght i put in , it won't accept it. It seems to be a software problem and i wish they would fix it.
I got 11313 steps in today and all it gets me is 4.07 miles .

Sent from my iPhone

[laufen]

I don't think there is any way to fix this . It seems to be a software problem. It doesn't matter what stride length i put in it won't accept it. The more steps i take the less miles it shows. This is very frustrating .I wish they would fix it already.

Sent from my iPhone

[Rich_Laue]

The first question is are you using the connected GPS, if so then stride won't matter.