Miles are off with Blaze

[pcobb8]

Ever since I switched from my charge hr to the blaze, my miles have decreased. I am 6" 6' and I average about 1900-2000 steps per mile. I went into settings to update my stride length, bit it is still putting my average to 2250 steps per mile. Help

Moderator Edit: Clarified subject

[laufen]

No, not using the GPS because I don't carry my phone with me when i go walking

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[Rich_Laue]

Then before starting your walk/run I would turn the connected gps option off, by clicking the settings gear on the let's go screen.

Now since the Blaze now is only able to count steos and has no way of measuring distances, you will need to calculate and set your stride.

I used the GPS and the step count for 5 days worth of event data, averaged then out to come up with a stride measurement.

[Heathershy]

I have tried that and it makes no difference

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[Rich_Laue]

Hello @Heathershy if your using connected GPS then seeing the stride will not work, this is because the tracker gets its distance from the GPS. Now If your not using the connected GPS then let us know.

[Heathershy]

I do not use the connected gps and it still doesn't work

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[laufen]

Tried it too. It doesn't work. Stride and distance are not accurate . Why can't they fix this ? This is already my second Blaze with the same problem.

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[jerikae]

no... I have reset my stride a couple of times...

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[Heathershy]

I agree I have the same problem second one as well

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[mgeorgalas]

Here is how I fixed my Blaze. The stride length for the Blaze is calculated incorrectly, I found that it is off approximately 17%. Find your stride length, convert it to inches, multiply by 1.17, concert back to feet and inches, input it in your profile. It works perfectly, the only problem is your mileage will be too high if you switch between other fitbits.

Sorry for the format, I'm on mobile.

[Heathershy]

Ok will try that and it's ok I am mobile as well

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[laufen]

ok, i will try that if it works.so far it didn't matter what stride lenght i put in , it just would not accept it . Belinda Clark

[jerikae]

I just tried it... no change... I have 12891 steps... 1.96 miles.

[mgeorgalas]

You have to sync your fitbit for it to make the change and it does not affect any steps or mileage already on the fitbit. You will only see the change on steps made after making the adjustment. It will be most noticeable when you start a whole day with the settings.

[Rich_Laue]

Please remember if your using the connected GPS then stride length will not have any affect on the distance the GPS has recorded. 

Now I'd the phone is not with you, our you have the connected GPS turned off, then the stride length will have everything to do with distance.

This is why it is impossible to give an interagency answer to this post, without knowing what mode your tracker is on.

Ive been doing some testing recently, I have a set path that when using MMW says is anywhere from .74 to .76 miles.

Three walks with the Fitbit app GPS tracking have me .75(2) and .76

Two walks with the Charge HR and no GPS have me .74 and .75.

The Surge with GPS gave me .75 .76 .77

The connected GPS on the Blaze said .75.

The 2 walks with connected GPS off gave me .74 and .76

As for step count the Blaze has been consistently low by 20-50 steps over 1400+ steps walked. This is an error of 2%. I use an event counter to count every left foot step.

For me it seems to be accurate, but it could be that some units have hardware that snuck in that is slightly out of spec, and could be causing problems.

[MuzDownUnder]

I believe I have found what the problem is with the distance measurement. See

https://community.fitbit.com/t5/Blaze/Connected-GPS-vs-Mobile-Run-Difference/m-p/1322307#M14798

[mgeorgalas]

It's not a GPS issue

[laufen]

ok...i have a FitBit Flex,Charge and Blaze...with the Flex and Charge 8000 steps = 4 miles , with the Blaze it's not even 2 miles. Doesn't matter what stride length i put in or if i leave the stride length blank, the only time it gives me the correct distance is if i use the GPS on my phone in the FitBit app . I do not always carry my phone with me or have the GPS on so all the steps i accumulate during the day without the GPS on do not give me the right distance.

[mgeorgalas]

FOUND THE PROBLEM!!!!!

You have to go to settings in the app and disable the automatic stride length.  It says it automatically adjusts every time you go on a run with a GPS enabled device, which might be true, but it does not help with walking.... and not every stide is recognized while running anyway but that is a seperat issue. 

Either way, try changing this setting and entering your correct stride manually and see if it works... it did for me.

[laufen]

hi there,tried that already, it doesn't work.

[MichaelB1]

Have they actually solved this issue yet? I got a Blaze 10 days ago and I'm noticing the same problem.