Cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Missing sleep and heart rate

Replies are disabled for this topic. Start a new one or visit our Help Center.
Never had this happen and not sure what to think. Went to sleep around 2:00 a.m and my heart rate was tracking and going down as a fell asleep, then around 2:35 it disappears until around 3:15 and tracks for a short period and shows 5 steps during that time and then disappears again until 4:00 am. My tracker did not recognize that I was ever sleeping until 4:00 a.m. Has anyone every had something like this happen? The only time I've ever seen a break in my heart rate was when I took my Fitbit off. Could my heart rate gone so low it couldn't track it?
Best Answer
0 Votes
5 REPLIES 5

Welcome to the Forums @PamSavRumAutodetection is based on your movement. When you haven’t moved in over an hour, algorithms assume that sleep has begun, which is then confirmed by the length of time your movements only indicate sleep behavior.

 

Morning movement tells your tracker that you’re awake. If you’re not moving but not asleep for long periods of time it’s possible for your tracker to falsely record sleep, in which case you can delete the sleep record from your dashboard and edit it by doing the following:

 

1. Log in to your Dashboard and navigate to the sleep log page: http://www.fitbit.com/sleep/
2. Using the calendar date selector, choose the date with the sleep log that you would like to edit.
3. Hover your mouse over the sleep log in question.
4. To modify the start and stop times of your sleep log, click on the pen and note pad icon. 

 

Also, to avoid this to happen again, I recommend restarting your Blaze.

 

Let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes

But my Blaze ignores sleep - all I get is the message "Forgot to log your sleep?"  Do I have to turn it on somehow??

Best Answer
0 Votes

Welcome to the Forums @davido595! 🙂

 

Your tracker should record your sleep automatically for you. If it's not doing that, you can try to restart your tracker by pressing and holding the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot and after that, try it out the next night and see how it goes.

 

Let me know if this works.

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

Best Answer
0 Votes

i called the help line four times and they finally got it working.  (we tried your suggestion early on but it didn't work.  It finally worked when the tracker was set to "Sensitive" (after 3 other suggestions that didn't work also)).

Best Answer
0 Votes

Oh, okay, I see. I'm happy to hear that it's all working now and hope this stays like that.

 

If you need anything else, let us know and we'll be happy to help! 🙂

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

Best Answer
0 Votes