Moto x pure edition 2015 Bluetooth

[AjinkyaM]

I am facing loads of issues regarding the bluetooth in Moto X pure edition 2015. Does anybody know how to connect properly ? What are the reasons behind failure connection. It connected for the first time but then it failed 100s of time. 

[AlejandraFitbit]

A warm welcome to the Forums @AjinkyaM. Keep in mind that in order to connect your tracker with your phone, your phone needs to be a compatible mobile device. Moto X Pure is not a compatible phone, remember that you can always sync your Blaze with a computer or compatible device.

Catch you later. 

[JodiEllen]

I, too, have been having loads of issues with my fitbit blaze and my moto x pure. I originally bought the Blaze in Feb. of 2017. Everything worked PERFECTLY WITH THE MOTO X PURE PHONE!!! I got notifications, I was able to sync all data properly, and I could even use the GPS feature when I went out on a run with my phone. About 3 weeks ago, that all changed. It got so bad that I honestly thought my fitbit was broken. I just got my replacement from Fitbit and the new one doesn't work either. What changed? I'm assuming it was a software update or an app update. I've gone through every troubleshooting advice out there. Nothing works. I'm now stuck with a device that doesn't sync to my phone and will be forced to shop for a new one!! That's unacceptable Fitbit!!! Please fix this.

[JJfromAA]

I also have a Moto X Pure Edition and a Blaze.   They have worked together perfectly  for 18 months!   I was able to get notifications and control my music, plus all the "instantaneous" fitness data. All my data was uploaded to both my phone and to my account.   Then 2 weeks ago my Blaze spontaneously reset. It displayed the wrong time.  After that it wouldn't sync with the phone.   Actually, the app claimed that it had synced whenever I aborted the syncing process.

When I called for support, I was told that the Moto X pure is not supported.   They sent me a dongle for my computer with the implication that this was my resolution.  At least the dongle allowed my Blaze to receive the correct time.However, even with all day sync turned off and  This is NOT an acceptable solution!!!!

If Fitbit is going to jettison support for older phones, why would I EVER want to buy another Fitbit product!!

[Kotli]

Don't worry I am sure support for Blaze will be jettisoned by Christmas when they release another shiny trinket. Hope you will get your issues resolved, I would suggest factory resetting phone from scratch, I had perform such reset after Blaze notification ceased working after Android Dashboard update.

Regards

[AlejandraFitbit]

A warm welcome to the community @JodiEllen, @JJfromAA and @Kotli thanks for stopping by.

Our team is hard working is testing the compatibility of several phones, your patience will be much appreciated. In the meantime, I recommend keeping an eye on our list of compatible mobile devices for any update. As mentioned in my previous post, remember that you can always sync your trackers with a computer or another device that is compatible. 

See you around. 

[JodiEllen]

I appreciate your comment, however, like I and others have already stated - the Fitbit worked PERFECTLY for quite a long time until recently.  Then all of a sudden there are serious syncing issues.  I didn't buy this watch so that I could sync the old fashioned way with my computer.  I want instant syncing with my phone - especially after a workout.  Yesterday, I went to go out for a run and it took me 7 times to get the device to sync to my phone so that I could use the phone's GPS.  I am beyond frustrated and just about ready to find a new brand.  PLEASE fix this!