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Multiple issues with Blaze

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‎08-26-2016 04:52

‎08-26-2016 04:52

So I got a Fitbit blaze for my birthday yesterday, for the first day it worked fine with no problems. Since this morning it has gone a bit erratic. Since waking up it thinks I've done 22,000 steps! I sat it on the side table and just watched the steps going up on their own, it also thinks I've moved 10km without leaving the house, the screen is also pretty much on all the time which has drained the battery, just a slight bit of movement and the screen comes back on where as it didn't do this yesterday. So far I have tried resetting it which hasn't made a difference, I've turned it off and on which hasn't made a difference, I've removed it from my phone and reinstalled it and set it up again but it's still being strange. The steps have stopped and seem to work normal now but the screen is pretty much always on and the heart rate isn't working as well. Any suggestions or is mine just faulty. I've tried adjusting the sensitivity too
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4 REPLIES 4

‎08-26-2016 07:40

‎08-26-2016 07:40

Let them know the step you have already done. But its time to Contact Support
http://help.fitbit.com/?cu=1

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎08-26-2016 09:31

In response to WendyB

‎08-26-2016 09:31

Since the screen is on all the time, my first thought would be to let the battery die to the point that the Blaze shuts down. Wait another 15-30 minutes, this will insure that the blaze truly has no power, all hardware should now be reset after charging the blaze.. I tend to think outside the box, and it has fixed some unfixable problems. 

Second thought would be to contact fitbit.

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‎08-26-2016 09:47

‎08-26-2016 09:47

I've contacted them and they couldn't figure out what was wrong so have sent me a new one
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‎09-02-2016 05:08

In response to Robkenyon

‎09-02-2016 05:08

A warm welcome to the Forums @Robkenyon. @Rich_Laue and @WendyB thanks for the recommendations! Woman Very Happy It's great to hear that you will be receiving a new tracker. At the moment of receiving it, you can follow these steps to set it up from your iOS Fitbit app:

 

1. From the Fitbit app dashboard, tap the Account tab.
2. Tap Set Up a Device.
3. Choose your tracker and follow the onscreen instructions to continue.

 

Let me know if you need anything else. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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