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My Blaze has stop tracking my steps

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‎02-09-2018 11:41 - last edited on ‎05-03-2019 20:31 by Moderator Alum

‎02-09-2018 11:41 - last edited on ‎05-03-2019 20:31 by Moderator Alum

My Blaze has stop tracking my steps.  When I woke up this morning and put my watch on it was reading 343 steps, I  shut it down and returned to it maybe 30mins later and the 343 steps were still there.  My app is reading correct but my watch isn't...do I need to return it?  HELP!!!

 

 

Moderator edit: subject updated for clarity

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‎02-13-2018 08:59

‎02-13-2018 08:59

Hey there @StillLisa. Welcome to the Community Forums! 🙂

 

I'm a little confused with this. When you say that you shut it down, you mean that you completely turned off the tracker from the settings or you just left it sitting and you came back to it 30 mins later? If you shut your tracker down and were using it, it will not track any steps as well as if you shut it down and left it somewhere and came back to it later... Am I missing something?

 

If you could provide with as much detail as possible about this, I would appreciate it a lot!

Ferdin | Community Moderator, Fitbit

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