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My Blaze is suddenly NOT responding as it should.

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‎02-10-2017 23:37 - edited ‎02-10-2017 23:38

‎02-10-2017 23:37 - edited ‎02-10-2017 23:38

As of last night when I went to bed my Blaze appeared to be working fine.

Wake up this morning and the screen was stuck showing the details as if I had selected "Today".

It's now 8:30pm my local time and my Blaze has not responded properly all day.

 

It will not respond to button presses.

Or finger on the screen, most of the time.

Sometimes the screen shows as very dim.

I have tried restarting the application and my phone (a Samsung S5 mini), twice.

I have tried to restart the Blaze itself using the left button and bottom right as instructed and the Blaze does not seem to be responding.

I tried charging the Blaze (which seemed to have battery) but no difference.

 

Now the screen is stuck in "Welcome to FitStar" with 'Do a Workout'

It does appear to have counted my steps today.

 

 

I'm getting frustrated at this point and am in need of help, please.

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‎02-10-2017 23:41

‎02-10-2017 23:41

Have you tried taking the Blaze out of its band, and then using your finger nail to press the buttons?

 

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‎02-11-2017 19:17

In response to Rich_Laue

‎02-11-2017 19:17

My original reply seemed to disappear when I tried to edit it.  Not sure what happened there.

 

I tried the buttons outside the band, no luck.

At the moment, a peculiar move involving holding the left button AND swiping the screen simultaneously seems to get it unstuck.

I HAVE noticed a few folks posted similar issues with their Blaze.

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