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My Blaze keeps going to the start up screen

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‎06-16-2019 16:09 - last edited on ‎06-19-2019 12:20 by Moderator Alum

‎06-16-2019 16:09 - last edited on ‎06-19-2019 12:20 by Moderator Alum

My blaze keeps going to the start up screen and stats there for 25 to 30 minutes than works fine for about the same time it started this yesterday and was just froze on the start screen would rest and the battery died so I charged it and it was working when I first put it on but about an hour later it started again.  I did power it down and turned it back on and did a reset and it is still doing it and the battery is about dead after 10 hours of this any help would be appreciated.

 

 

Moderator edit: subject updated for clarity 

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‎06-19-2019 12:19

‎06-19-2019 12:19

Hi, welcome to the Community forums @Adair74964.  

 

Thank you for all the details that you've provided and confirming that you already tried the restart, and powering it down and back on. 

 

I've sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them. 

 

Keep me posted on the outcome. 

Davide | Italian and English Community Moderator, Fitbit


Ti invito a partecipare nelle nostre discussioni! Commenti

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‎06-19-2019 12:19

‎06-19-2019 12:19

Hi, welcome to the Community forums @Adair74964.  

 

Thank you for all the details that you've provided and confirming that you already tried the restart, and powering it down and back on. 

 

I've sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them. 

 

Keep me posted on the outcome. 

Davide | Italian and English Community Moderator, Fitbit


Ti invito a partecipare nelle nostre discussioni! Commenti
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