My Blaze will not connect to my phone's Bluetooth

[ewka197412]

My blaze won't pair with Bluetooth.  Phone keeps saying cannot communicate with blaze or pairing rejected by Blaze. How can I fix this issue?

[SteveH]

Has it just stopped working or are you trying to set it up for the first time?

If it's just stopped then restarting your fitbit using the following procedure would be the first thing to try:

https://help.fitbit.com/articles/en_US/Help_article/1186/

Give this a few tries though as it doesn't always work.

[ewka197412]

It still does not work

[SteveH]

If multiple restarts are not fixing a fitbit that was working ok then it's probably best to contact customer support:

contact.fitbit.com

[Rich_Laue]

Can we ask which phone you have? This is the subject.

How are you trying to setup your tracker? Or is it setup allready?

The main reason for the rejected message happens when not using the Fitbit app, and trying to do this through the phones Bluetooth settings.  You can not do it this way.

[AlejandraFitbit]

A warm welcome to the Forums @ewka197412, @Rich_Laue and @SteveH thanks for stopping by.

Keep in mind that in order to connect your phone with your tracker, your phone needs to be a compatible mobile device. If your phone is compatible, I recommend following the instructions provided in the Having trouble syncing? post.

I hope this helps, let me know the outcome. 

[Numanoid50]

This happened yesterday to my blaze. But there was an update for the app on Android would this have anything to do with the problem. I've tried everything you suggested but my blaze and phone won't sync. I've had it over a year now and this the first time this has happened 😔

[AlejandraFitbit]

It's great to see you participating in the Community @Numanoid50, thanks for troubleshooting this by yourself.

If your tracker is not connecting with your phone, I recommend checking if it is a compatible mobile device. If it is, you can follow the instructions provided in the I can't sync my tracker - Android App post.

I hope this helps, let me know the outcome. 

[JeanMarc_Brasil]

I'm very disappointed with FITBIT. I have a fitbit blaze and after three months of use, the buttons have stopped working. Now, after one year of use, bluetooth has stopped working. This is my third FITBIT. I really like the app, but it's a shame that the watches are not durable. Since I live in Brazil, there is no representative here to repair the watch. This is very bad. Maybe this is my last FitBit.

[ChaseTheTrail]

My Fitbit has stopped connecting to my phone, could this be to do with the app update that happened yesterday?

I have deleted my Blaze from the app and tried connecting it again. It says it has found it but then just keeps saying "connecting" but never connects.

I have also tried deleting and re-installing the app but the same thing happens.

This is the 2nd Fitbit Blaze I have had in less than 2 years as on the 1st the HR sensor stopped working, luckily i was able to get a replacement on warranty.

[Rich_Laue]

Hello @ChaseTheTrail when asking about a phone problem could tgettype of phone be mentioned. 

Let's restart the phone and tracker. If it still doesn't sync then remove the Blaze from the phones Bluetooth. Never remove a non syncing tracker from your account, ie Fitbit App. You will not be able to reconnect it until the sync issue has been fixed .

If on android I would also swipe uneeded programs out of memory and clear the fibit apps cache .

[ChaseTheTrail · Accepted solution]

Turning both devices off and on has worked. Thanks for your help.

[Alihenry]

Mine too for the last few days I cant get it to pair or sync with bluetooth

[Aaron.simpson]

hi there I was hoping that you could help me. I tried to connect my Bluetooth to my phone but it doesn't want to connect. I clicked on the app on my phone but it still doesn't want to connect to my phone.

[Rich_Laue]

Hello @Aaron.simpson have you turned off both the phone and tracker yet? 

When you say you tried to connect Bluetooth, I'm not sure what this is referring to, where you in the phones Bluetooth menu or the Fitbit app. It has to be done through the fitbit app, but first you will need to remove the Blaze from the list on your phones Bluetooth. 

Is the Blaze setup to your Fitbit account? 

If so does the Blaze sync with your account? 

Now since you are asking about a phone, may i ask what type of phone it is? 

[Aaron.simpson]

hello @Rich_Laue I will try and turn off both the phone and the tracker. I don't know if it has been sync to a Fitbit account as I've bought it off my mother. so i don't know if she would have sync it to her account. the app is currently on my dad phone which he has got a Samsung

[Rich_Laue]

Ok @Aaron.simpson it sounds as if the tracker may or may not be connected to a Fitbit account. 

You say the Fitbit app is on dad's phone, is this the phone you plan to use or do you have your own phone? 

If you have your own phone, we need to make sure that the Blaze has been removed from both moms and dad Bluetooth list on their phones. Then install the app on your phone

Whichever phone you plan on using, you will want to log into your account and setup the tracker for yourself. 

This is pretty easy through the add device, your mom should be able to help out or 

How do I set up my Fitbit device?

[Aaron.simpson]

hello mate thanks for the advice but I don't have my own phone at the
moment but when I see my dad on a weekend I can use his phone. so what I
would have to do is uninstall it from dad phone than re install it

[Rich_Laue]

Sorry @Aaron.simpson I'm not sure what the "it" is referring to. 

If your referring to the Fitbit app on your father's phone, then simply log out of his account and log into your Fitbit account. 

Your tracker will then sync though the phone. 

[Aaron.simpson]

ok I will do that thanks