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My Blaze won’t stay connected

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‎12-16-2017 13:05

‎12-16-2017 13:05

My Blaze won’t stay connected to my iPhone 8

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6 REPLIES 6

‎12-16-2017 17:47

‎12-16-2017 17:47

Hi @ellen143! Thanks for stopping by! 

 

First, check to make sure your iPhone’s Bluetooth is turned on. Please note, that in iOS 11, your iPhone’s Bluetooth may be turned on, but not allow any new connections. To check that, swipe up from the bottom of your iPhone’s screen to access Control Center. From there, make sure your Bluetooth is toggled on. Then, go to your settings and make sure your Blaze is connected.

 

If that’s is not the problem, make sure you always troubleshoot with a reset on your Blaze. Follow the steps below to reset your Blaze (no tracking data will be deleted):

- Press and hold the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen. This should take less than 10 seconds.
- Let go of the buttons.

 

If this is helpful, be sure to mark the “Accept as Solution.”

Michael Groff | CO, USA
Fitness isn’t being better than someone else, it’s being better than you used to be!

Best Answer

‎01-01-2018 11:54

In response to RunningFreak

‎01-01-2018 11:54

I’m also having a few issues with my blaze. The issue started when I upgraded my phone from iPhone 6S to an iPhone 8+. The blaze pairs fine and it will connect to my phone. However it won’t stay connected. So I have to keep going into Bluetooth in settings in order to pair again. Help! 

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‎05-26-2018 03:26

In response to RunningFreak

‎05-26-2018 03:26

My blaze will only stay connected to Bluetooth for a short period of time. When I go into the app it tells me I need to restart my phone.  I have done all the trouble shooting, checked I have the correct software version for android (I'm running 6 .0.1), Location is turned on,  BT is definitely on and Do not disturb is off. I am at a loss, can someone please she'd some light 🙏

 

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‎05-26-2018 04:05

In response to Kelmarie

‎05-26-2018 04:05

I think there is a setting on the watch for classic Bluetooth mode. Maybe give that a go? Good luck

Sent from my iPhone
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‎07-18-2018 11:06

‎07-18-2018 11:06

I noticed this same problem with my Samsung S8+.  It happens when I have my phone in battery saver mode.  I think it cuts down on background network usage which interferes with the syncing. 

 

I'm not familiar with apple but maybe this will help someone else with the issue. 

 

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‎07-18-2018 11:37

In response to ohmanda918

‎07-18-2018 11:37

Sounds like you might be onto something, I’ve never thought about that

Sent from my iPhone
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