help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My Blaze won’t stay on

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-01-2017 18:44 - last edited on ‎11-02-2017 05:11 by Moderator Alum

‎11-01-2017 18:44 - last edited on ‎11-02-2017 05:11 by Moderator Alum

My Blaze does not stay on, I have to touch the side button to see the time and my steps, exercise, etc. is this normal?

 

Moderator edit: Format

Best Answer
0 Votes
1 REPLY 1

‎11-02-2017 05:15

‎11-02-2017 05:15

Hi there @SunsetRunner. A warm welcome to the Fitbit Community Forums! 🙂

 

This is a normal behavior from your tracker. In order to save battery and for the light not to bother you at night and other different reasons, the display on your Blaze will not stay on all the time. You will need to either press any button or you also have the functionality called QuickView which consists in your tracker's display turning on when you turn your wrist. If this feature is not enabled, you can go into your Fitbit app, tap on your tracker at the top of the dashboard, then scroll down until you find Quick View and make sure it's turned on.

 

Other than that, after you interact with your tracker, it will take about 5 seconds to turn dark again.

 

Hope this helps and anything else you may need, I'm always around!

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

Best Answer