help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My FitBit Blaze won't turn on

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-02-2017 11:53

‎02-02-2017 11:53

I wasn't receiving notifications on my FitBit Blaze.  I tried restarting my phone, my Blaze, reconnecting the bluetooth, clearing the cache, etc...  I shutdown my Blaze one more time and now it won't turn on.  It had medium power beforehand.  Is there anything I can do?  Assuming I get it working again, I am getting tired of losing my notifications.  I get it working and then it only works for a little while.  Things shouldn't be this difficult.

 

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎02-02-2017 13:55

‎02-02-2017 13:55

I just contacted FitBit Customer Support via chat.  I ended up having to set up a new device through my desktop computer (using the Fitbit Blaze dongle, I had to fish that out of a drawer). Then restart my phone twice, and finally restart the bluetooth.  Now, the notificatons work! Thank you to Customer Support for patiently helping me.

View best answer in original post

Best Answer
0 Votes
2 REPLIES 2

‎02-02-2017 12:53

‎02-02-2017 12:53

OK. I was able to get my Blaze turned on again by holding the left button and the lower right button simultaneously until it came back on.  However, when I try to pair it to my phone, it states either that it is "Unable to communicate with Blaze" or "Pairing rejected by Blaze".

Best Answer
0 Votes

‎02-02-2017 13:55

‎02-02-2017 13:55

I just contacted FitBit Customer Support via chat.  I ended up having to set up a new device through my desktop computer (using the Fitbit Blaze dongle, I had to fish that out of a drawer). Then restart my phone twice, and finally restart the bluetooth.  Now, the notificatons work! Thank you to Customer Support for patiently helping me.

Best Answer
0 Votes