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My Fitbit Blaze is blacked out and none responsive

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‎03-12-2020 05:11

‎03-12-2020 05:11

My tracker was working fine all day yesterday, but after I put my fitbit blaze into the charger, it never turned back on. The app said the battery is fully charged, but unable to sync. Tried restarting by the left and right bottom buttons, but no response, and putting it back into the charger does not work either. 

Please help! Thanks.

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‎03-13-2020 09:26 - last edited on ‎12-13-2024 11:48 by Fitbit Moderator

‎03-13-2020 09:26 - last edited on ‎12-13-2024 11:48 by Fitbit Moderator

Hi @Wendy-O, welcome to the Fitbit Community forums.  

Thank you for sharing the steps that you already tried and for providing all these details regarding the screen of your Blaze that is not responding. 

I've sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them.

Please keep me posted on the outcome. 

Davide | Italian and English Community Moderator, Fitbit


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