My Fitbit Blaze is stuck in the flashing logo screen

[SyammiE]

I'd charged up my Blaze fully overnight. Woke up this morning and the screen is stucked, with the Fitbit logo kept glitching every 3-5 seconds. Had tried the rebooting method, but still won't work. Help!

[LizzyFitbit]

Hi @SyammiE. I'm happy to see a new face around.

I'm sorry to hear that your Blaze's display isn't working correctly and thanks for having tried the restart process. Nice job! I've gone ahead and contacted our Support Team on your behalf so they can create a case for you. Keep an eye on your inbox, you should receive an email shortly.

See you around.

[JoyAnn1]

I have the exact same problem. Hoping someone can help. 

[LizzyFitbit]

Hi @JoyAnn1, welcome on board. It's nice to see a new face around!

Thanks for joining this thread. Since your Blaze is having the same behavior, I'd recommend to manually restart it by holding the left and bottom right buttons for 10 seconds. Give it a try and let me know how it goes.

Keep me posted.

[rebe]

Hi, I am having the same problem. All I get is the flashing logo, I can't switch it off I can't restart it, it is completely unresponsive to anything O do, isn't seen by bluetooth. The flashimg stops when it runs out of power , it will recharge but just starts flashing the logo again. Help! 

[JoyAnn1]

My Fitbit is back to working. I tried holding the buttons down but it was totally unresponsive. Nothing worked at all. It was like that for about 24 hours, just flashing and then this morning came back on and is now fine. Don’t know why it happened just glad it’s back on 😁😁😁

[LizzyFitbit]

Hi @rebe, welcome on board. @JoyAnn1, it's nice to see you around.

@rebe, thanks for letting me know about your Blaze, as well for the steps that you've tried. I'm sorry that you're having this experience and be sure that I'm here to help you. I've gone ahead and contacted our Support Team on your behalf so they can create a case for you. You should be getting a reply soon.

@JoyAnn1, thanks for getting back and letting me know that your Blaze is working well. That's fantastic news and I appreciate your efforts in troubleshooting it. Happy stepping!

See you around.