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My Fitbit Blaze is turning on, but have a black screen

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‎05-31-2019 22:12 - last edited on ‎06-06-2019 15:53 by Moderator Alum

‎05-31-2019 22:12 - last edited on ‎06-06-2019 15:53 by Moderator Alum

My Fitbit blaze resets but does not sync or display any info on the screen except the battery icon please try and help me i have had this Fitbit for 2 years and i don't wanna lose it also yes i have restarted it  please try and help me.

 

 

Moderator edit: subject updated for clarity 

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‎06-06-2019 16:02 - edited ‎06-06-2019 16:17

‎06-06-2019 16:02 - edited ‎06-06-2019 16:17

Hello @OscarGomez, welcome to the Fitbit Community forums. I'm sorry to see that you've been experiencing this with the display of Blaze being stuck with the battery symbol. Sorry for the delayed reply. 

 

Thank you for confirming that you already tried to restart the device. I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon.

 

Keep me posted on the outcome. 

Davide | Italian and English Community Moderator, Fitbit


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