My Fitbit Blaze won't charge

[lizzietwigg]

I've had my fitbit Blaze about 6Months, last night I went to bed and it had half charge left on it, I woke up this morning and it was dead, I tried to charge it but it just overheated. I left it to cool down for abit and restarted it, I've tried charging it since but it's still not working?

Moderator edit: format

[wmchapman]

Your tracker should never overheat, please do not attempt a charge again until instructed by someone in customer service - their chat is available right now, please contact them straight away for options @lizzietwigg.  Sorry for the trouble 😞

[Driver8666]

My question to you is how can it overheat? If this is the case, I should have a branding mark on my wrist. 

[wmchapman]

If this is a serious question @Driver8666, here is a serious answer.

The contacts on the cage or the contacts on the blaze back have become corroded, are damp or an improper. or damaged, USB charging block is being used.  The important thing is the user stop and reassess the environment before damaging herself or the tracker. Again, any lithium power product, your tracker, your mobile or laptop, should never overheat in normal conditions.

[Rich_Laue]

@Driver8666 You said it overheated while in the charger, not while on the  wrist, it is hard to burn the wrist while in the charger. What bothers me is that it was left in the charger overnight, two hours are longer than needed 

To add @wmchapman it is also possible that there is internal damage to the battery. 

Have you heard of the exploding iPhone 7's, Samsung also has its problems, actually it is the phone. 

I agree to stop using and reach out to Fitbit before you might get a burn. 

[lizzietwigg]

It wasn't left to charge overnight, I wore it overnight, when I went to bed it was on half battery life, when I woke up it was dead so I put it on charge, that's when it started to overheat, it had the wrong time and date on it aswell.

[Driver8666]

@Rich_Laue

Mine doesn't do that. I leave it in for max 2 hours, then I'm ready to go. But I'm saying if that was the case, I should have a branding mark on my wrist. But I don't have that issue. Since it's hooked into my Xbox One and I'm probably playing Prominience Poker, Forza Horizon 3 or Grand Theft Auto V, i'll know when it's fully charged, since I have one of those chargers that I don't have to pop the Blaze out of the housing, I take it off once the battery is fully charged. If I'm playing GTA Online and it does that while I'm racing or on a mission, it's taken off the charger the first second I get (GTA Online doesn't have a pause function, GTA V does). 

Through the Xbox One, from the low battery warning to full takes about 90-120 minutes. One reason I don't use a wall charger. 

Shouldn't the Blaze be measuring your sleep cycle overnight?

[Rich_Laue]

I don't understand, if the tracker heated up only while in its charger, why would it leAve a branding mark on the arm? If it became hot while in the arm I think the user would remove it. 

Yes testing has shown the frog does jump out of the pot. 

[Driver8666]

@Rich_Laue

My post was intended at a bit of humour. My tracker is still fine. Never overheats in the charger and 90 minutes. Never overheats on my wrist either. It's still fine. 

[Driver8666]

@wmchapman

You should not have to do this. This is the first time I've ever heard of it, but I'm sure if I go through the archives I can find more. Stopping and reassessing the situation, I only do if I'm forced to, or it's work related. My Xbox One tells me on screen if it's overheating, and the external fan will spin up to cool the system down. It'll run at a reduced rate as a last resort, or my console will just switch off. 

As for my laptop, it'll shut down if overheating is detected. But with it regularly running 40-50 degrees Celsius and around 55 for gaming, I'm not too worried about it. This has an AMD processor in it. 

I just keep everything going unless I have to shut it off. 

As for the watch, well, it's still odd, but I'm sure I'll find more. That's what baffles all of us. How can a watch overheat in the charger? Or on you? My phone's battery will get hot under heavy usage, but as a last resort it shuts down.