My Fitbit Blaze won't sync

[RobSpencer]

I have tried everything from powering off my Fitbit, turning off my bluetooth and restarting everything, with no luck.  My Fitbit battery is fully charged. It simply will no longer sync. My Blaze firmware is 17.8.401.3 and I am trying to sync to a Samsung Galaxy S5.  It used to sync fine, however, it stopped yesterday at 6 PM and nothing I have tried will make it sync.  Any help?

[AlejandraFitbit · Accepted solution]

A warm welcome to the Community @RobSpencer, thanks for troubleshooting this by yourself.

If your tracker is not syncing, I recommend following the instructions provided in the Having trouble syncing? post. After these steps, your tracker should sync properly.

Let me know the outcome. 

[Lcsmom]

My Fitbit blaze stopped syncing last night and I have done everything under troubleshooting, restarted my Fitbit and phone, checked location on my phone (Samsung galaxy 5s). My phone says no Bluetooth devices available when I scan for devices, I'm not connected to any others,  and when I try to connect the app to my Fitbit it says the blaze won't pair. My blaze is also behind on the time by 10 minutes at this point. 

I'm very frustrated as I have spent the last hour trying to fix this, I depend on my blaze for notification as much as I do fitness. Help!

[LynneOber]

I read your post, but it doesn't help.    My Blaze stopped syncing yesterday afternoon.    By this morning, I had updated my Android software, rebooted my phone a number of times, uninstalled my Fitbit app, rebooted my phone again, turned on Location as instructed, rebooted my Blaze.    NOTHING will make my Blaze sync with my phone and YET it still will sync on the PC.

I do own and wear two different devices.   Typically I wear my Blaze until I go to the pool, then I sync, put on my Flex2, go to the pool, sync when I come back and put the Blaze back on (which now shows all the data).  

Starting yesterday my Blaze will not sync with the Samsung

[hooBoy]

My third such venture into the jungle, trying to hack my way to a solution.

I keep revisiting the online instruction. 

No luck so far. Only frustration.

[C.Arnold]

Ive had much the same issue as you, same software update as well and now it wont connect to my bluetooth on my iphone 5s.

I have followed all the instructions as suggested and it still wont even register that it has bluetooth capabilities on my phone.

[hooBoy]

Hmmmm. I am not trying sync with my phone, only my computer, a new MacBook Air.

Does that change the forecast on my horizon?

[hooBoy]

So where do we turn for help?

This is getting to be severe hassle. 

If we can't get tech support, do you suggest we tell our friends not to buy Fitbit products?

[RobSpencer]

I reviewed the post from HelenaFitbit entitled “Having trouble syncing (here’s how to fix this) in which Helena gives a detailed list of items to check.  The instructions for this are pretty detailed, so if anyone needs those try searching for that post, however, you might be able to get the gist from reviewing my answers to the first 6 troubleshooting  steps below.  Here are the results from my review:

1. According to Fitbit, my Samsung Galaxy S5 is supported, so that checks out.
2. My device software is Android version 6.01 with security patch level July 1, 2017, so I believe that is current, although I have no way to be sure.
3. Bluetooth is enabled on my device and the pairing with my Fitbit has worked in the past, so that checks out.
4. The only device my phone connects to on Bluetooth is my Blaze and I don’t use any other Bluetooth items so that checks out.
5. I’m syncing only with my phone and I do not use the call, text or calendar notifications so that checks out.
6. Item #6 is only for Android users. I verified that the always connected option in my Tracker is on.  6B. I also verified that my power saving mode is set to off.  So that checks out.

The rest of the instructions for that section apply to Fit bit Connect for Mac or PC which I am not using so I skipped through that.

I now skipped down until I found the troubleshooting Fitbit App for Android and followed these steps.

1. Close the Fitbit App and open it again. I did that, still no sync…
2. Turn off Bluetooth, then turn it back on again, then open the Fitbit app. Did that, still no sync.
3. If your Tracker didn’t sync, reboot your mobile device then open the Fitbit app again… yep, tried that and nothing…
4. If your tracker didn’t sync, restart your tracker, yep, again, nothing…
5. If your tracker didn’t sync, uninstall and reinstall the Fitbit app. (by that, I assuming they meant delete the app of my phone, so I did one better, I deleted it off my phone, and restarted my phone. Next I reinstalled the app.

When I re-installed I got a question that says that Android 6.0 or higher requires that the location be allowed (which I thought was on for all my apps).  However, I noticed that the check box for allow Fitbit to know your location was not checked, so I checked the box.  After that, my Fitbit finally synced.

Hope this helps everyone.

[hooBoy]

Ditto, neighbor. I need a 9-year-old to run my personal I.T. department.

[5arahr]

I haven't been able to sync since the 19th... I've emailed fitbit regarding the issue and they said they are aware of the situation but wasn't able to give me a time frame from when it will be fixed. It's so annoying... I never had syncing issues with my HR. I've restarted the Blaze, uninstalled and reinstalled... and still can't sync.

[hooBoy]

There are enough people complaining of the same problem, I wonder if it's a system issue with Fitbit?

Dating back to about Aug. 18 or so, I have had no clock, no reliable step-counter, no nothing.

This is the first such trouble I've had with my Blaze in the year that I've used it. I keep it simple. I sync to my Mac computer, and that is all. Like you, I've tried everything I know to rectify, but noooooo.

If I could find a suitable replacement -- with a different manufacturer -- I would jump on it. Color me frustrated.

[5arahr]

I also unpaired my Blaze with my phone just now, and now it's not able to locate it...  ( I am seeing other people's devices though, so I know it's not my phone.) This is terrible on fitbit's part... they can't just keep telling us how to troubleshoot when troubleshooting does absolutely nothing.  Tell us when the problem will be corrected.  

[hooBoy]

My patience has been stretched to the breaking point.

Thanks to faulty Fitbit Blaze, what I have now is a $200 watch that does not keep time, nor measure heart rate, nor steps taken. 

Gee, what customer wouldn't buy such a wonderful product.

[hooBoy]

My patience has been stretched to the breaking point.

Thanks to faulty Fitbit Blaze, what I have now is a $200 watch that does not keep time, nor measure heart rate, nor steps taken. 

Gee, what customer wouldn't buy such a wonderful product.

[hooBoy]

Good luck with Fitbit. I broke the chain of frustration. I took my Blaze back to BestBuy, got my money back through the insurance claim and plan to buy from a different manufacturer. Too many problems with the product, and Fitbit has no legit tech support. Adios.

[RobSpencer]

Well, the outcome is really a disappointment.  Every day, my tracker fails to sync and every day I am forced to uninstall my tracker software from my phone, restart my phone, reinstall my Fitbit software and then my tracker will sync to my phone, which usually last for about 5 to 6 hours.  I have now had to do that every day for the past 4 days.

To anyone else reading this post, my advice would be try a different brand of tracker.  What I have is a really expensive watch that I can't wear in the shower and is next to impossible to read in any kind of sunlight.  I'm going back to my $24.99 Timex.

[RobSpencer]

Yep, sadly, for the past 4 days, the only way I can get my Tracker to sync is to uninstall the software from my Samsung Galaxy S5, power my phone off, restart my phone reinstall the software from the play store and then it will sync for about 5 hours.  After that, its back to the same process.  Wash, rinse, repeat...

I now have a very expensive watch that I can't wear while showering, and can't read when any sunlight is present.  What's the point of tracking if I can't get consistent statistics?  My Samsung phone came with a built in Tracker program that seems to work much better than this device.  I'm just going to use my phone and by a $24.99 Timex watch...

[RobSpencer]

Just to update my post, I am now forced to uninstall and reinstall my Tracker software every day just to get it to sync.  For the price tag, this is a very disappointing outcome.  Wash, Rinse, Repeat...

[RobSpencer]

The only way I've found to resolve the issue is to uninstall the software from my phone and reinstall it.  I have to do this at least once a day and it has become a very inconvenient process.  I agree with another poster that I now have a very expensive wrist watch that I can't wear in the shower and can't really read or see outside.  I think I'm going back to my $24.99 Timex.