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My Fitbit screen gone blank and not working suddenly

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‎09-30-2017 16:34

‎09-30-2017 16:34

I had brought it in India and now staying in Vietnam . Suddenly it has stopped working with screen gone blank and no green lights .. do in vietnam any service point where I can take it ?

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2 REPLIES 2

‎10-02-2017 11:49

‎10-02-2017 11:49

Hi there @Blazesanket. Great to see you in the Fitbit Community!

 

I'm sorry to hear that your Blaze screen is blank 😕 

 

Fitbit doesn't really have repair centers or service points so if after trying a few things, it still doesn't work, we can get you to the Support Team for them to help you out with this.

 

 Have you tried by any chance to restart your tracker? If not, you can easily do this by pressing the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot and hopefully it will make it come back on. What happens when you put it in the charger? Does it light up or does it show anything at all on the display or nothing will happen?

 

Try my suggestion above and let me know if you need more help with this!

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

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‎10-02-2017 15:29

In response to FerdinandFitbit

‎10-02-2017 15:29

My daughter's fitbt is doing the same thing. ON the charger it shows a full charge,however when you take it off the charger it goes blank. I have tried to push the left and bottom right buttons and nothing happens. 

Any advice? 

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