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My Fitbit wouldn't connect to my app

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‎10-22-2016 02:45

‎10-22-2016 02:45

Hi,

My Fitbit was working find then I noticed that it wasn't contacting anymore to my app so I unlocked my blaze Fitbit I tried to link it again from the start but it won't even find it! Help me! Thanks
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5 REPLIES 5

‎10-23-2016 05:09

‎10-23-2016 05:09

Welcome to the Community @Binta123. Thanks for troubleshooting this inconvenience by yourself. I would like to know if you were able to setup your Blaze? If you weren't, I recommend restarting your tracker and after the restart follow the setup procedure one more time.

 

I hope this helps, let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎10-23-2016 13:39

‎10-23-2016 13:39

I've started to have the same issues. Haven't been successful in getting a solution to this.
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‎11-20-2016 11:22

In response to J-flex

‎11-20-2016 11:22

Hey there @J-flex. Good to see you around! 🙂

 

Have you tried by any chance to restart your tracker? For that, you only have to press and hold the left and lower right buttons on your tracker for about 10-12 seconds. This will make your tracker to reboot and yout can also turn off and back on the bluetooth on your phone. After that, try to get it to sync to see if there's any difference.

 

Let us know how it goes!

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

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‎11-20-2016 14:36

‎11-20-2016 14:36

I have tried several time to setup my fitbit Blaze. It says it is connected but, the display on the face says setup. Please help.

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‎11-20-2016 15:06 - edited ‎11-20-2016 15:11

‎11-20-2016 15:06 - edited ‎11-20-2016 15:11

@Beccash54, where does it say connected, it's the app that is important. When you open the app, what happens? It should try and finish the setup by downloading the latest firmware, or your Blaze should show up in the app. The fact that you still have the setup message says that the setup process has not been completed yet.

Now aplomb opening, if the app doesn't try to finish the setup. Let's go to your device menu in the app and do an add devece. We want to do the replace existing tracker option. This should force the tracker to finish setting up.

@J-flex I would also try a phone restart, and make sure this app is up to date, if the restart of the tracks fails.

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