help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My activity vanished

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-27-2018 00:09 - last edited on ‎03-28-2018 08:17 by Moderator Alum

‎03-27-2018 00:09 - last edited on ‎03-28-2018 08:17 by Moderator Alum

I went skiing yesterday and racked up loads of steps and calories burned etc. In the car on the way home I synced to the app and all was well. Then, it suddenly showed my step count as only 700, as if the day had started again, and all the activity up to 4 pm was showed in my app for the full day the day before.

 

I have restarted the Fitbit, uninstalled and reinstalled the app and logged in on my computer, but it has not realigned the activity with the right day. The Blaze and the App are showing the correct date, it just seems to have skipped a day somehow, even though initially it synced fine.

 

Help appreciated!

 

 

Moderator edit: subject

Best Answer
0 Votes
1 REPLY 1

‎03-28-2018 08:19

‎03-28-2018 08:19

A warm welcome to the Community @caro_j.

 

Could you provide me with a screenshot of your activities list by following the instructions provided in this post? In the meantime, keep in mind that you can always manually log your activities by doing the following from your Fitbit app:

 

  1. On the Fitbit app dashboard tap the Exercise tile to open your exercise history. This is the tile that says "Track exercise" or shows how many days you've worked out this week.
  2. Tap the stopwatch icon in the top right corner.
  3. Tap Log Previous.
  4. Adjust the activity details and tap Log It.

 

Hope to hear from you soon. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes