My blaze cannot detected by my iphone thus cannot paired

[Vincensiuspeter]

My blaze suddenly can no longer be identified thru bluetooth of my iphone6. So now it cannot be paired. I cannot see my weekly data of sleep and exercise now.

[Aclobos]

@Vincensiuspeter, try restarting your blaze. On your blaze scroll left until you get to settings then scroll down until you see shutdown. Tap on shutdown and your blaze will turn off. Tap any button to restart. Also after you restart your blaze check your iPhone Bluetooth setting to see if your connected.

[Rich_Laue]

Our not worried about the Bluetooth finding your Blaze, just like when you set it up, this must be done through the Fitbit app. 

Let's restart the tracker and the phone. Make sure that the Blaze does not show connected to the phone. Then try a sync. 

More info in the fitbit help docs.

[Vincensiuspeter]

Dear sir,
I have switched my iphone, and its bluetooth off and on, yet it cannot
identify thus be connected to blaze.
Regards.

[Rich_Laue]

@Vincensiuspeter we need.a little more info on what your referring to. 

What do you mean by it can not be identified? 

You say you have switched phones. Download the Fitbit app, log into your Fitbit account. Your phone is setup and the Blaze should sync. 

It has to be done in the app. When you log into your account, the app is given the identity of your tracker. . 

[TazG]

I am having the same issue.  I managed to fix it yesterday by deleting the app, choosing forget device in blue tooth, rebooting the watch and then re downloading the app, logging back in and setting it up from scratch again.  However, I am having the same issue today... It is not even coming up in my list of bluetooth items and I have re downloaded the app and it won't let me log in! 😞

[Vincensiuspeter]

Hi, thanks for sharing. It is exactly the same problem, it is also not
appear in list of bluetooth items at my iphone. Probably, it is less
compatibility issue with iphone? I did not have this issue previously till
I realized of unsuccessful trial for syncronizing.

[Vincensiuspeter]

I have earlier deleted and reinstalled the fitbit app but now cannot set up
the device because of bluetooth cannot connect. I tried to connect
bluetooth to other devices and it worked, so can conclude of no issue with
iphone bluetooth.

[Vincensiuspeter]

I have done these and still cannot connect bluetooth. It is not in list
items connected to bluetooth. Iphone bluetooth has been tested and can
connect with other devices. Hopeless now

[Rich_Laue · Accepted solution]

@TazG telling the Bluetooth forget is a good idea, but doing that does not require setting up the tracker again. 

Removing the tracker from your Fitbit app should never be done, at best it will not help, at worse it will add problems. 

Updating the app may be helpful, deleting the app doesn't really do anything usually. 

What is it that the app can not do? 

@Vincensiuspeter it doesn't need to appear for the app to sync the tracker. Your also not worried about the iPhone detecting the tracker, even if it does this is not the way to do it. What is wrong or what are you trying to do? 

It has to be done through the Fitbit app. 

[TazG]

Hiya Rich, to begin with the app was not syncing. then my wouldn't recognize the watch at all via bluetooth.  Deleting everything and re-logging into my account worked the other day.  But today it is now failing to find my watch at all.

[TazG]

Mine is working!! 😄  

I deleted everything, rebooted my phone and watch and redownloaded the app and relogged in.  It finally worked.  

[FerdinandFitbit]

Hi there @TazG, great to see you in the Community Forums and I'm glad to hear that everything is working now! 😄

Thanks a lot for taking the time to try those steps. Anything else, we're here to help!