My blaze is rejecting bluetooth pairing with my phone

[Andi0137]

Upgraded my phone to the new S8, and I cannot get my notifications to my blaze. I cannot get the 2 devices to pair

[CycloneFan]

@Favord1 So the rep told you that the S8 wouldn't be able to get notifications to the Blaze?? I'm having the same problem and just bought it yesterday 

[Jeniferann74]

@Favord1 yes I use and own a galaxy S8+ and I own a fitbit blaze.
 
Kinda crappy we are out these features.
Makes me not wa t to spend any more money of fitbit products.
Sent from Yahoo Mail on Android

[CycloneFan]

I went on chat support and this is the information I got after almost 2 hours trying different things.

"After I reviewed your case with my supervisor we noticed that at the moment we're experiencing some issues with the S8, as you may now this is one of the newest smartphones and it's a new device on the compatible devices with the Fitbit products.

Our engineering team is already aware of this inconvenience and the're working on this to fix it as soon as possible.

At the moment you can receive notifications if you pair and sync your Blaze with another smartphone.

But don't worry this will be fix as soon as possible."

I was told that all fitbit trackers would have this problem with the S8. 

[Luch84]

I am also having trouble with my Samsung galaxy s8 plus. My blaze does not connect automatically anymore and loses Bluetooth connection and I can no longer get notifications to work. 

[Favord1]

Thanks @CycloneFan because someone from Fitbit had posted in July that compatibility issues for the S8 were fixed. Glad to know I'm not crazy!

[Favord1]

@CycloneFan That is correct. She pulled up some information then read me the script stating they are aware and the compatibility issues with notifications is for the S8 and ALL of their trackers!

[Favord1]

@Jeniferann74 I totally understand your frustration, but this is the unfortunate cost of owning the "latest and greatest of anything. It's rolled out to the market and THEN the manufacturer works out the bugs. ,😳

[Favord1]

That's the same script and caveat note at the bottom that was read to me @CycloneFan.

[PinellasPete]

I was having trouble pairing my Blaze to my new Pixel 2 phone. I tried everything that I could think of and everything that I found on this forum to no avail.

This is what finally worked for me:

1. Uninstalled the Fitbit app from my phone.
2. Re-installed the Fitbit app until it came to where I had to press the open button and just left it there.
3. Rebooted my Blaze by pressing the left button and the lower right button at the same time and holding until it started to reboot.
4. As quick as I could, I then pressed the open button on my phone to open the new Fitbit app.

The Blaze paired with the new Fitbit app on the new Pixel 2 right away without any issues.

Worked for me...Hope it works for you!

Moderator edit: format. 

[Azsunyx]

Th problem may be how you are connecting your fitbit to your phone.

ONLY connect your fitbit using the fitbit app, NOT through your phone's bluetooth

Also, bluetooth (Classic) is used mainly for music control, it causes syncing problems if you leave it enabled.  turn bluetooth classic off in your fitbit settings menu

[Favord1]

Good Evening,

My android device revived a Fitbit software update late on Saturday, Nov. 5th. When it did, I forced stop the app after the installation completed then powered off/on my phone. Oncemy phone turned back on, I started receiving SMS notifications and saw my map of my run on Sunday afternoon!!!!

THANK YOU FITBIT for fixing my issue and making me a happy customer once again.





Sent via the Samsung Galaxy S8, an AT&T 4G LTE smartphone

[Kakarenaud]

update blaze or app. Fitbit?

Version? 

---

@Favord1 wrote:
Good Evening,

My android device revived a Fitbit software update late on Saturday, Nov. 5th. When it did, I forced stop the app after the installation completed then powered off/on my phone. Oncemy phone turned back on, I started receiving SMS notifications and saw my map of my run on Sunday afternoon!!!!

THANK YOU FITBIT for fixing my issue and making me a happy customer once again.





Sent via the Samsung Galaxy S8, an AT&T 4G LTE smartphone

---

[Favord1]

Fitbit software update occurred. I now have app version 2.61 and the Blake's firmware version is 17.8.402.1.

I hope this helps.



Sent via the Samsung Galaxy S8, an AT&T 4G LTE smartphone

[Lesmoore]

You keep saying the same thing about setting it up in the app. I have a new phone. I am trying to pair it to my phone, which I have done in the past, and it rejects the pairing. I already have an account, so when I log in to the app it does not go into a set up mode.

[Rich_Laue]

Can you post a screenshot if the reject message.