04-24-2017 05:55
04-24-2017 05:55
Upgraded my phone to the new S8, and I cannot get my notifications to my blaze. I cannot get the 2 devices to pair
10-18-2017 14:30 - edited 10-18-2017 14:31
10-18-2017 14:30 - edited 10-18-2017 14:31
@Favord1 So the rep told you that the S8 wouldn't be able to get notifications to the Blaze?? I'm having the same problem and just bought it yesterday
10-18-2017 14:35
10-18-2017 14:35
10-18-2017 15:47
10-18-2017 15:47
I went on chat support and this is the information I got after almost 2 hours trying different things.
"After I reviewed your case with my supervisor we noticed that at the moment we're experiencing some issues with the S8, as you may now this is one of the newest smartphones and it's a new device on the compatible devices with the Fitbit products.
Our engineering team is already aware of this inconvenience and the're working on this to fix it as soon as possible.
At the moment you can receive notifications if you pair and sync your Blaze with another smartphone.
But don't worry this will be fix as soon as possible."
I was told that all fitbit trackers would have this problem with the S8.
10-18-2017 15:52
10-18-2017 15:52
I am also having trouble with my Samsung galaxy s8 plus. My blaze does not connect automatically anymore and loses Bluetooth connection and I can no longer get notifications to work.
10-18-2017 15:52
10-18-2017 15:52
Thanks @CycloneFan because someone from Fitbit had posted in July that compatibility issues for the S8 were fixed. Glad to know I'm not crazy!
10-19-2017 03:58
10-19-2017 03:58
@CycloneFan That is correct. She pulled up some information then read me the script stating they are aware and the compatibility issues with notifications is for the S8 and ALL of their trackers!
10-19-2017 04:02
10-19-2017 04:02
@Jeniferann74 I totally understand your frustration, but this is the unfortunate cost of owning the "latest and greatest of anything. It's rolled out to the market and THEN the manufacturer works out the bugs. ,😳
10-19-2017 04:04
10-19-2017 04:04
That's the same script and caveat note at the bottom that was read to me @CycloneFan.
10-27-2017
19:46
- last edited on
10-28-2017
05:30
by
AndreaFitbit
10-27-2017
19:46
- last edited on
10-28-2017
05:30
by
AndreaFitbit
I was having trouble pairing my Blaze to my new Pixel 2 phone. I tried everything that I could think of and everything that I found on this forum to no avail.
This is what finally worked for me:
The Blaze paired with the new Fitbit app on the new Pixel 2 right away without any issues.
Worked for me...Hope it works for you!
Moderator edit: format.
10-28-2017 08:17
10-28-2017 08:17
Th problem may be how you are connecting your fitbit to your phone.
ONLY connect your fitbit using the fitbit app, NOT through your phone's bluetooth
Also, bluetooth (Classic) is used mainly for music control, it causes syncing problems if you leave it enabled. turn bluetooth classic off in your fitbit settings menu
11-14-2017 21:39
11-14-2017 21:39
11-15-2017 16:40
11-15-2017 16:40
update blaze or app. Fitbit?
Version?
@Favord1 wrote:
Good Evening,
My android device revived a Fitbit software update late on Saturday, Nov. 5th. When it did, I forced stop the app after the installation completed then powered off/on my phone. Oncemy phone turned back on, I started receiving SMS notifications and saw my map of my run on Sunday afternoon!!!!
THANK YOU FITBIT for fixing my issue and making me a happy customer once again.
Sent via the Samsung Galaxy S8, an AT&T 4G LTE smartphone
11-15-2017 20:24
11-15-2017 20:24
02-22-2018 16:10
02-22-2018 16:10
You keep saying the same thing about setting it up in the app. I have a new phone. I am trying to pair it to my phone, which I have done in the past, and it rejects the pairing. I already have an account, so when I log in to the app it does not go into a set up mode.
03-01-2018 08:45
03-01-2018 08:45
Can you post a screenshot if the reject message.